Professional Services Bookings Analyst

BlackLine Systems, Inc.; Ciudad de México; On-site; MXN 450,000 - 650,000; Full time

Job summary

BlackLine is seeking a detail-oriented Professional Services Bookings Analyst in Mexico City to ensure accuracy of service bookings. You will review SOWs and order forms, manage changes, and support reporting and ad-hoc analysis for the PSS organization.

You will maintain CRM data integrity, assist with deal approvals, collaborate with Delivery and Back Office teams, and help forecast bookings while communicating clearly across departments in a fast-paced environment.

Qualifications

• 2–4 years of experience in sales operations, financial analysis, or professional services operations.
• Bachelor’s degree in Business, Finance, or related field is required.
• Strong analytical skills with attention to detail; able to work in a fast-paced environment.
• Excellent communication and interpersonal skills; able to collaborate across departments.

Responsibilities

• Maintain Salesforce data integrity for services opportunities, ensuring alignment with SOW and order forms.
• Process closed opportunities and reflect signed contracts in the CRM.
• Assist with deal approvals and route through the correct workflow.
• Support change orders and delivery coordination with the PS Back Office team.
• Generate regular reports on services bookings, pipeline, and KPIs; perform ad-hoc analysis.

Skills

Excel proficiency

CRM systems

Analytical thinking

Communication skills

Multitasking

Education

Bachelor's degree in Business, Finance, or related field

Tools

Salesforce

Microsoft Excel

Job description

Make Your Mark:

The Professional Services Bookings Analyst is a key member of the Professional Services Solutions (PSS) organization, focused on ensuring the accuracy and integrity of our services bookings. This role is responsible for maintaining opportunity hygiene by meticulously reviewing Statements of Work (SOWs) and order forms, processing change requests, and supporting the team with essential reporting and ad-hoc analysis. The ideal candidate is detail-oriented, analytical, and thrives in a fast-paced sales environment.

You’ll Get To:

Opportunity Hygiene & Deal Processing:

• Maintain Salesforce data integrity for all services opportunities, confirming alignment with order form and SOW (pricing, scope, terms), flagging discrepancies to the Professional Services Solutions (PSS) team for resolution.
• Process closed opportunities, ensuring all opportunities in the CRM (Salesforce) accurately reflect the signed contractual documents.
• Assist with processing deal approvals through the appropriate workflow once structure decisions are made by leadership.
• Support the enforcement of services bookings policies and approval workflows.

Change Requests & Delivery Support:

• Work with the Delivery team to process change orders: creating the associated opportunity, assisting with approval routing, support order form generation as needed, and ensuring system updates.
• Partner with the PS Back Office team to streamline and support the project creation process.
• Serve a key point of contact for the Delivery team for any booking-related inquiries or modifications.

Reporting & Data Analysis:

• Assemble regular reporting packages for services bookings, pipeline, and other key performance indicators.
• Conduct ad-hoc analysis for the Professional Services leadership team to support strategic decision-making.
• Assist in forecasting and pipeline analysis to provide visibility into future bookings.

What You’ll Bring:

Years of Experience in Related Field: 2-4 years of experience in a sales operations, financial analysis, or professional services operations role. Education: Bachelor’s degree in Business, Finance, or a related field.

Technical/Specialized Knowledge, Skills, and Abilities:

• High proficiency in Microsoft Excel (e.g., Xlookups/Vlookups, pivot tables, complex formulas)
• Experience working with CRM systems, preferably Salesforce
• Strong analytical skills with an exceptional eye for detail
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Ability to manage multiple priorities in a fast-paced environment

We're Even More Excited If You Have:

• Experience in a B2B or enterprise software (SaaS) company
• Familiarity with Professional Services Automation (PSA) tools
• Certinia
• Prior experience reviewing SOWs or other commercial contracts

Thrive at BlackLine Because You Are Joining:

A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!

A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.

A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Accommodations:

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form .