Engagement Manager

BlackLine Systems, Inc.; Ciudad de México; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

BlackLine Systems, Inc. is seeking an Engagement Manager to lead post-sales implementations and ensure client success across pre-sales and delivery.

You will coordinate with customers, partners and internal teams, assess needs, develop project plans, and manage scope, budget and timeline to deliver high-impact results.

Qualifications

• 3+ years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services.
• Bachelor's degree or equivalent work experience.
• Experience in SaaS industry and/or Software with ERP systems (SAP/Oracle).
• Proven ability to manage multiple complex projects with attention to detail.

Responsibilities

• Manage customers, partners and internal stakeholders to ensure optimal outcomes for all parties.
• Lead presales activities to assess effort, products, and project timing.
• Act as main point of contact between customer/partner and BlackLine teams.
• Develop delivery strategy for large-scale partner implementations.
• Create project plans with budgets and resource needs.
• Provide leadership to project teams to meet milestones and goals.
• Track project status and budgets and report to stakeholders.
• Identify and mitigate project risks and scope changes.
• Recognize potential upsell opportunities to drive revenue.

Skills

Engagement management

Project management

Stakeholder management

SaaS experience

Education

Bachelor's degree

Tools

SAP

Oracle

Job description

Make Your Mark:

Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.

You’ll Get To:

• Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
• Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
• Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
• Develop a delivery strategy for large scale partner implementation projects
• Create customer project plans complete with budgetary information and resource needs
• Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
• Define project success criteria and communicate them to all stakeholders
• Provide status updates cross-organization
• Track and report project financials against estimate; resolve budget issues as they arise
• Manage project scope, timeline and budget changes
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Identify, manage and mitigate project risk
• Act as the escalation point when issues arise with the customer or partner on engagements
• Identify potential upsells to increase revenue and build brand awareness
• Complete other projects duties as assigned

What You’ll Bring:

• At least 3 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services environment
• Bachelor's degree or equivalent work experience
• Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
• Demonstrated successful completion of complex enterprise-level client implementation projects
• Proven experience to balance multiple projects at any given time and stay on top of all details
• Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
• Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
• Experience with large scale ERP systems including SAP and Oracle
• Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
• Excellent communication skills, strong organizational skills and attention to detail
• Effective problem-solving and conflict resolutions skills
• Ability to deliver world-class service and high-impact results while navigating challenging situations
• Ability to manage self and others under pressure and time-sensitive deadlines
• Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually

Preferred Skills:

• 2 years of experience in the audit/accounting industry
• PMP certification
• Customer-oriented approach
• Sharp business acumen
• Excellent verbal and written communication abilities

Thrive at BlackLine Because You Are Joining:

A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!

A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.

A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the offi