SAP Analyst 1

BlackLine Systems, Inc.; Ciudad de México; On-site; MXN 450,000 - 750,000; Full time

Job summary

BlackLine is seeking an SAP Application Support Analyst in Mexico City to support SAP-based software applications, troubleshoot customer inquiries, and escalate issues when necessary.

You will work with customers and technical staff to resolve issues, document resolutions, and ensure security and financial process integrity across SAP modules.

Qualifications

• 2+ years in a customer support role with a focus on accounting/financial/banking applications
• 1+ years of experience as SAP End User (AA, AP, AR or GL)
• Knowledge of standard financial transactions in SAP and SAP posting transactions
• Bachelor's degree in related field

Responsibilities

• Provide SAP-based software application support and troubleshoot customer inquiries
• Coordinate with customers and technical staff to resolve issues and determine solutions
• Test, implement, document, and maintain SAP-based applications
• Document client issues and resolution steps; elevate to Senior Analyst when needed

Skills

English proficiency

Analytical thinking

Customer service oriented

SAP End User experience

SAP knowledge (AA/AP/AR/GL)

Education

Bachelor's degree in related field

Tools

SAP

Job description

Make Your Mark:

The SAP Application Support Analyst position is responsible for supporting SAP based software applications and handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.

You’ll Get To:

• Coordinate with customer to determine functional requirements and determine technical solutions for SAP based products.
• Analyze SAP data in support of proposed projects, business cases, and system requirements.
• Coordinate with customers and/or technical staff to resolve issues with software applications.
• Use accepted project management, application development and documentation standards and processes.
• Test, implement, document and maintain SAP Based software applications.
• Work as a member of a team and provide support for applications.
• Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
• Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
• Identify what the customer is trying to accomplish.
• Use available knowledge & resources to provide possible solutions.
• Document client issue and process of resolution.
• Handle incoming support inquiries.

What You’ll Bring:

• Professional working proficiency in English (written and verbal).
• Ability to analyze a problem and direct appropriate course of action
• Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented
• 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
• 1+ years of experience as SAP End User (preferably in AA, AP, AR or GL)
• Knowledge of the standard financial transactions in SAP
• Experience with SAP posting transaction
• Bachelor's degree in related field
• Nice to have: 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)

Thrive at BlackLine Because You Are Joining:

A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!

A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.

A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Accommodations:

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form .