Production Support Engineer (Data & Analytics)

Capgemini; Aguascalientes; À distance; MXN 670 000 - 1 004 000; Plein temps

Résumé du poste

Capgemini seeks a dedicated engineer to own the resolution of P1/P2 incidents in production, ensuring minimal business impact and SLA compliance. You will be the primary contact for client stakeholders during incidents, escalations and service reviews.

You will lead RCA activities, drive permanent fixes to improve platform stability, and coordinate onsite and offshore teams to deliver seamless support for Databricks, GCP and Airflow in a fast-paced production environment.

Qualifications

• Strong hands-on experience troubleshooting and production-support for Databricks, GCP, and Airflow in production environments.
• Independent management and resolution of P1/P2 incidents with a focus on SLA compliance.
• Advanced ANSI SQL and production data pipelines skills.
• Experience conducting Root Cause Analysis (RCA) and driving permanent corrective actions.
• Excellent client-facing communication, coordinating stakeholders and offshore teams.
• Fluent English in a professional environment.

Responsabilités

• Own the resolution of critical P1/P2 incidents, ensuring SLA compliance.
• Act as the primary point of contact for client stakeholders during incidents, escalations, and service reviews.
• Lead RCA activities and drive permanent fixes to improve platform stability and reliability.
• Coordinate onsite and offshore teams to ensure seamless support operations and issue resolution.
• Provide expert support for Databricks, GCP, Airflow and data platforms, operating independently in a fast-paced production environment.

Connaissances

Troubleshooting

Production support

Incident management

SLA compliance

Databricks

GCP

Airflow

Data pipelines

ANSI SQL

RCA

Client communication

Offshore coordination

English fluency

Outils

Databricks

GCP

Airflow

Description du poste

Your RoleOwn the resolution of critical P1/P2 incidents, ensuring minimal business impact and SLA compliance.Act as the primary point of contact for client stakeholders during incidents, escalations, and service reviews.Lead RCA activities and drive permanent fixes to improve platform stability and reliability.Coordinate onsite and offshore teams to ensure seamless support operations and issue resolution.Provide expert support for Databricks, GCP, Airflow, and data platforms, operating independently in a fast-paced production environment.Your ProfileStrong hands-on experience on troubleshooting and production-support, supporting Databricks, GCP, and Airflow in production environments.Proven ability to independently manage and resolve P1/P2 incidents with a strong focus on SLA compliance.Advanced troubleshooting skills in Data Engineering platforms, including ANSI SQL and production data pipelines.Experience conducting Root Cause Analysis (RCA) and driving permanent corrective actions to prevent recurring issues.Excellent client-facing communication skills with experience coordinating stakeholders and leading offshore support teams.Fluent English levelWhat you'll loveWork on meaningful projects that use technology to solve real-world challenges.Be part of a company that values sustainability, inclusion, and digital equity.Contribute to building a better future for people, planet, and society.Need to knowThis role can be working from any state of MexicoCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.