Application Support Engineer (SQL & .Net) - Remote

Capgemini; Aguascalientes; Remote; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Diversity networks and inclusion

Learning & mentorship programs

Inclusive environment

Job summary

Capgemini Mexico seeks an experienced L2/L3 Application Support specialist for enterprise .NET applications. You will investigate incidents, debug code, and implement fixes or small enhancements to keep critical systems reliable.

You will optimize SQL Server queries, monitor SSIS packages and SQL Agent jobs, conduct root-cause analysis, and collaborate with development, QA, and business teams on releases and continuous improvement initiatives. Proficient English required.

Qualifications

• 5+ years of experience in Application Support or Production Support for enterprise applications.
• Strong SQL Server experience including query optimization, indexing, execution plans, and performance tuning.
• Hands-on experience with C#, ASP.NET, and .NET Core, including code-level troubleshooting and log analysis.
• Knowledge of SSIS, SQL Agent, incident management tools (ServiceNow, Jira), and ITIL-based support processes.
• Excellent analytical, problem-solving, communication, and stakeholder management skills with strong ownership.

Responsibilities

• Provide L2/L3 support for business-critical .NET applications, including incident investigation, debugging, and implementing fixes or minor enhancements.
• Troubleshoot, optimize, and maintain SQL Server databases, stored procedures, views, functions, triggers, and complex queries.
• Perform root cause analysis for application issues, data inconsistencies, and performance bottlenecks, documenting findings and solutions.
• Monitor and support SSIS packages, SQL Agent jobs, and data integration processes to ensure system reliability and data accuracy.
• Collaborate with development, QA, and business teams to support releases, deployments, change requests, and continuous improvement initiatives.

Skills

SQL Server

C#

ASP.NET

.NET Core

Analytical thinking

Communication

Stakeholder management

Problem solving

English proficiency

Tools

SSIS

SQL Agent

ServiceNow

Jira

Job description

Your RoleProvide L2/L3 support for business-critical .NET applications, including incident investigation, debugging, and implementing fixes or minor enhancements.Troubleshoot, optimize, and maintain SQL Server databases, stored procedures, views, functions, triggers, and complex queries.Perform root cause analysis for application issues, data inconsistencies, and performance bottlenecks, documenting findings and solutions.Monitor and support SSIS packages, SQL Agent jobs, and data integration processes to ensure system reliability and data accuracy.Collaborate with development, QA, and business teams to support releases, deployments, change requests, and continuous improvement initiatives.Your Profile5+ years of experience in Application Support, Production Support, or a related role supporting enterprise applications.Strong experience with SQL Server, including query optimization, indexing, execution plans, stored procedures, and performance tuning.Hands-on experience with C#, ASP.NET, and .NET Core, including code-level troubleshooting, debugging, and log analysis.Knowledge of SSIS, SQL Agent, incident management tools (ServiceNow, Jira), and ITIL-based support processes.Excellent analytical, problem-solving, communication, and stakeholder management skills, with a strong focus on ownership and attention to detail.Advanced English communication skills.What you'll loveContribute to building a better future for people, planet, and society.Thrive in a diverse, respectful, and inclusive environment.Access continuous learning through internal academies, certifications, and mentorship.Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini.A culture anchored in our Fun and Team spirit values.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.