Onsite Production Support / Application Support Lead (Data Platform)

Capgemini; Aguascalientes; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Empowered Careers

Continuous Learning

Growth opportunities

Descripción de la vacante

Capgemini Mexico is seeking a Senior Data Platform Engineer to lead production support for Data & Analytics platforms, ensuring stable operations and rapid incident resolution. You will coordinate with offshore teams and interact with client stakeholders to maintain SLAs.

The role requires 7+ years in IT, solid Databricks, GCP, Airflow, and Power BI experience in production environments, plus strong incident management and release coordination. On-site in Aguascalientes with growth opportunities.

Formación

• 7+ years of IT experience
• Minimum 3+ years in Production/Application Support
• Strong experience with Databricks, GCP, Airflow and data platforms in production environments

Responsabilidades

• Lead production support operations for Data & Analytics platforms, ensuring stable operations and SLA adherence
• Resolve P1/P2 incidents quickly and perform RCA
• Coordinate with offshore teams and client stakeholders
• Drive problem management and recurring issue elimination
• Support change and release management activities and proactive monitoring

Conocimientos

Databricks troubleshooting

SQL & Data Analysis

GCP

Airflow DAG troubleshooting

Power BI

Incident/Change Management

Production Support Operations

Herramientas

Databricks

GCP

Airflow

Power BI

Descripción del empleo

CapgeminiChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Your RoleLead production support operations for Data & Analytics platforms, ensuring stable operations, rapid incident resolution, SLA adherence, stakeholder communication, and effective coordination with offshore teams.Mandatory Skills:Databricks troubleshooting and support (hands-on)SQL and Data AnalysisGoogle Cloud Platform (GCP)Airflow orchestration and DAG troubleshootingPower BIIncident, Problem and Change ManagementProduction/Application Support OperationsYour Profile7+ years of IT experienceMinimum 3+ years in Production/Application SupportStrong experience supporting Databricks, GCP, Airflow, and data platforms in production environmentsExperience managing client-facing support engagementsExperience leading offshore support teamsIndependently manage and drive resolution of P1/P2 incidentsPerform RCA and coordinate permanent fixesInteract directly with client stakeholders and business usersLead coordination between onsite and offshore teamsMonitor production workloads and ensure SLA complianceDrive problem management and recurring issue eliminationSupport change and release management activitiesEstablish proactive monitoring and operational excellence practicesP1/P2 Incident ManagementAirflow DAG failures impacting SLAsDatabricks job and cluster troubleshootingGCP support operations (Composer, BigQuery, GCS, monitoring/alerting)Client communication during outages and escalationsRCA presentation and closure ownershipOffshore team coordinationKT absorption capabilityAbility to operate independently with minimal supervisionWhat you’ll loveEmpowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges.Growth and Learning at Every Step: Access continuous learning through internal academies, certifications and mentorship.Own your growth: Open access to digital learning platformsAbout CapgeminiCapgemini (Footer)Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group ofover 420,000 team members in more than 50 countries. We deliver end-toend services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcomeand will be considered based on merit against the job and/or experience for the position.Job DescriptionData engineers are responsible for building reliable and scalable data infrastructure that enables organizations to derive meaningful insights, make data-driven decisions, and unlock the value of their data assets.Job Description - Grade SpecificThe primary focus is to help organizations design, develop, and optimize their data infrastructure and systems. They help organizations enhance data processes, and leverage data effectively to drive business outcomes.