Application Support Engineer (Sql &.Net) - Remote

The Big Jobsite; Aguascalientes; À distance; MXN 600 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Continuous learning programs

Diversity & inclusion networks

Mentorship opportunities

Résumé du poste

Capgemini is seeking an experienced Application Support professional to provide L2/L3 support for enterprise .NET applications. You will investigate incidents, debug issues, and implement fixes or minor enhancements while maintaining SQL Server performance and data integrity.

You will work with SSIS, SQL Agent, and data integration processes, performing root cause analysis and documenting solutions. Collaboration with development, QA, and business teams will drive smooth releases and continuous

Qualifications

• 5+ years of experience in Application Support, Production Support, or related roles for enterprise applications.
• Strong experience with SQL Server including query optimization, indexing, and performance tuning.
• Hands-on experience with C#, ASP.NET, and .NET Core including debugging and log analysis.
• Knowledge of SSIS, SQL Agent, incident management tools (ServiceNow, Jira) and ITIL-based support processes.

Responsabilités

• Provide L2/L3 support for .NET applications including incident investigation, debugging, and applying fixes or minor enhancements.
• Troubleshoot, optimize, and maintain SQL Server databases, stored procedures, views, functions, triggers, and complex queries.
• Perform root cause analysis for application issues, data inconsistencies, and performance bottlenecks; document findings and solutions.
• Monitor and support SSIS packages, SQL Agent jobs, and data integration processes to ensure reliability and data accuracy.
• Collaborate with development, QA, and business teams to support releases, deployments, change requests, and continuous improvement initiatives.

Connaissances

SQL Server

C#

ASP.NET

NET Core

Incident management tools

ITIL processes

Outils

ServiceNow

Jira

Description du poste

Your Role

• Provide L2/L3 support for business-critical .NET applications, including incident investigation, debugging, and implementing fixes or minor enhancements.
• Troubleshoot, optimize, and maintain SQL Server databases, stored procedures, views, functions, triggers, and complex queries.
• Perform root cause analysis for application issues, data inconsistencies, and performance bottlenecks, documenting findings and solutions.
• Monitor and support SSIS packages, SQL Agent jobs, and data integration processes to ensure system reliability and data accuracy.
• Collaborate with development, QA, and business teams to support releases, deployments, change requests, and continuous improvement initiatives.

Your Profile

• 5+ years of experience in Application Support, Production Support, or a related role supporting enterprise applications.
• Strong experience with SQL Server, including query optimization, indexing, execution plans, stored procedures, and performance tuning.
• Hands-on experience with C#, ASP.NET, and .NET Core, including code-level troubleshooting, debugging, and log analysis.
• Knowledge of SSIS, SQL Agent, incident management tools (ServiceNow, Jira), and ITIL-based support processes.
• Excellent analytical, problem-solving, communication, and stakeholder management skills, with a strong focus on ownership and attention to detail.
• Advanced English communication skills.

What you’ll love

• Contribute to building a better future for people, planet, and society.
• Thrive in a diverse, respectful, and inclusive environment.
• Access continuous learning through internal academies, certifications, and mentorship.
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini.
• A culture anchored in our Fun and Team spirit values.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.