Product Manager

Hewlett Packard Co.; Tlaquepaque; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Hewlett Packard Co. seeks a strategic Product Manager to own the development of new HP Poly services, maximize performance of support offers, drive revenue growth, and manage costs.

This role collaborates globally to implement innovative services, governance, and pricing strategies across the portfolio for profitable growth. The position requires strong analytical and cross-functional leadership skills, experience in service portfolios, and the ability to influence pricing, sales readiness, and

Qualifications

• Four-year or Graduate Degree in Business Administration, or related discipline.
• Typically 7–10 years of work experience in service business management or related fields.
• Experience with Care Pack services, digital workplace platforms, or enterprise SaaS.

Responsibilities

• Strategically plan product support portfolios throughout lifecycle with pricing and end-to-end delivery.
• Collaborate across regions and global teams to implement innovative services and programs.
• Provide data-driven insights to drive sales opportunities and business growth.
• Represent services in product/core teams and incorporate service requirements into development stages.
• Lead cross-functional initiatives and establish policies; mentor junior staff.
• Develop content and collateral for service product marketing and governance of SLAs.
• Conduct root-cause analyses and recommend solutions to improve performance.

Skills

Product strategy

Product management

New product development

Go-to-market strategy

Analytics

Business development

Business strategies

Data and pricing analysis

Product marketing

Project management

Thought leadership

KPI development

Market research

Education

Business Administration degree

Job description

**Job Summary**We are seeking a strategic and execution-focused **Product Manager** to own the development of **new HP Poly services** to maximize the performance of our support offers, **drive revenue growth,** and **manage costs**. This role is central to delivering seamless service experiences, understanding the service market, and driving operational excellence across our premium support offerings. • This role is responsible for strategically engaging in the development, implementation and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance. **Responsibilities** • Takes charge of planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes. • Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth. • Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth. • Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing. • Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance. • Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business. • Establishes, implements, and manages service level agreements, ensuring consistent and high-quality service delivery to meet customer expectations. • Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts. • Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies. • Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees. **Education & Experience Recommended** • Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 7-10 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.• HPS Business Acumen• Experience with Care Pack services, digital workplace platforms, or enterprise SaaS. **Preferred Certifications** NA **Knowledge & Skills** • Agile Methodology • Analytics • Business Development • Business Strategies • Data and Pricing Analysis • Go-to-Market Strategy • Key Performance Indicators (KPIs) • Market Research • New Product Development • Product Management • Product Marketing • Product Strategy • Project Management • Thought Leadership • Value Propositions **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity **Impact & Scope** • Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. **Complexity** • Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. **Disclaimer** • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.