Product Manager

HP; Tlaquepaque; On-site; MXN 600,000 - 900,000; Full time

Job summary

HP Product Manager role focusing on developing new HP Poly services to maximize revenue and manage costs across premium support offerings. You’ll oversee lifecycle governance, pricing alignment, and seamless service delivery while collaborating globally to drive profitable growth.

The position requires strategic and executional strengths, cross‑functional leadership, and data‑driven decision making to improve performance and service experiences for customers.

Qualifications

• Four-year or graduate degree in business administration or related discipline.
• Typically 7–10 years of work experience in service business management or related field.
• Experience with Care Pack services, digital workplace platforms, or enterprise SaaS.
• Strong analytical and pricing analysis skills.

Responsibilities

• Plan product support portfolios throughout their lifecycle with pricing alignment and end-to-end service readiness.
• Collaborate across regions and global teams to implement innovative services and programs.
• Provide data-driven insights to drive sales opportunities and business growth.
• Represent services in product development stages, including warranty support and cost analysis.
• Perform business analysis, identify root causes, and recommend improvements.
• Lead cross-functional initiatives with significant impact on services business.
• Establish and manage service level agreements and support content for marketing.
• Develop marketing content to support key account teams.

Skills

Agile Methodology

Analytics

Business Development

Business Strategies

Data and Pricing Analysis

Go-to-Market Strategy

Key Performance Indicators

Market Research

New Product Development

Product Management

Product Marketing

Product Strategy

Project Management

Thought Leadership

Value Propositions

Education

Four-year or Graduate Degree in Business Administration

Tools

Care Pack services

Digital workplace platforms

Enterprise SaaS

Job description

Product Manager

Description

We are seeking a strategic and execution-focused Product Manager to own the development of new HP Poly services to maximize the performance of our support offers, drive revenue growth, and manage costs. This role is central to delivering seamless service experiences, understanding the service market, and driving operational excellence across our premium support offerings.

• This role is responsible for strategically engaging in the development, implementation and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance.

Responsibilities

• Takes charge of planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
• Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
• Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth.
• Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
• Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
• Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business.
• Establishes, implements, and manages service level agreements, ensuring consistent and high-quality service delivery to meet customer expectations.
• Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
• HPS Business Acumen
• Experience with Care Pack services, digital workplace platforms, or enterprise SaaS.

Preferred Certifications

NA

Knowledge & Skills

• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Data and Pricing Analysis
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross‑functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in‑depth evaluation of multiple factors.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Services

Schedule

Full time

Shift

No shift premium (Mexico)

Travel

25%

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”