Pre-Sales Specialist MPS

Epson America Inc.; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Epson America Inc. in Mexico City seeks an experienced pre-sales specialist to support Managed Print Services and drive technical value for customers and channel partners.

You will lead Proofs of Concept, collaborate with sales to develop demand, deliver pre- and post‑sales technical support, run demonstrations, and share expertise on compatibility and integration across regions. The role includes national travel up to 50%.

Formación

• 5+ years of experience in pre-sales, solution consulting, or technical support within the Managed Print Services (MPS) industry.
• Strong negotiation skills and customer orientation.

Responsabilidades

• Provide specialized pre-post technical assistance and support for MPS and assist sales and marketing departments.
• Collaborate with sales department to develop and generate demand for new business by executing diverse strategies that contribute to reaching quota.
• Support sales department with visits and presentations to end users.
• Perform pre-installation demonstrations of equipment when required.
• Support other countries in the region when required.
• Support the service and support department in pre and post sales if applicable.
• Participate in internal and external training of applicable products.
• Serve as technical lead in addressing channel and end-users' technical issues, including those related to compatibility and integration.
• Design and demonstrate proof-of-concept solutions based on established requirements.
• Respond to customers, distributors, wholesalers, or subsidiaries regarding medium to high level queries.
• Conduct installation courses, fault diagnosis, and first-level assistance.
• Report irregularities found in the operation of products that are not stated in technical notes or in respective manuals followed by the disassembly, calibration, and test of products.
• Conduct team demonstrations, installations, and review of equipment.

Conocimientos

Negotiation

Customer orientation

Pre-sales experience

Solution consulting

Technical support

MPS

Educación

Undergraduate degree

Descripción del empleo

Select how often (in days) to receive an alert:

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to: Under limited supervision:

• Provide specialized pre-post technical assistance and support for MPS and assist sales and marketing departments


• Collaborate with sales department to develop and generate demand for new business by executing diverse strategies that contribute to reaching quota


• Support sales department with visits and presentations to end users


• Perform pre-installation demonstrations of equipment when required


• Support other countries in the region when required


• Support the service and support department in pre and post sales if applicable


• Participate in internal and external training of applicable products


• Serve as technical lead in addressing channel and end-users' technical issues, including those related to compatibility and integration


• Design and demonstrate proof-of-concept solutions based on established requirements


• Respond to customers, distributors, wholesalers, or subsidiaries regarding medium to high level queries


• Conduct installation courses, fault diagnosis, and first-level assistance


• Report irregularities found in the operation of products that are not stated in technical notes or in respective manuals followed by the disassembly, calibration, and test of products


• Conduct team demonstrations, installations, and review of equipment

Experience leading customer Proofs of Concept (PoCs) to validate solution performance and business value.

• Completion of an undergraduate program

Main Requirements

• 5+ years of experience in pre-sales, solution consulting, or technical support within the Managed Print Services (MPS) industry.


• Strong negotiation skills and customer orientation.

Travel

National Travel - Up to 50%

Job Segment: Pre-Sales, Technical Support, Consulting, Sales, Technology