POS Tech Support Specialist - Tier 2 (24/7)

Vontier Corporation; Monterrey; On-site; MXN 201,000 - 268,000; Full time

Job summary

Invenco by GVR is seeking a Tier 2 POS Support Center Specialist in Monterrey to provide operations and technical support for Passport Point of Sale systems. You will handle a high-volume intake, diagnose issues, and help bring customer sites back to operation, in a 24x7 help desk environment.

The role requires a 2-year technical degree (preferred) or equivalent, strong PC and MS Office skills, and customer-focused service.

Qualifications

• 2-year technical degree (preferred) or equivalent skill set.
• Proficient in operating a PC and related business software.
• Call Center experience (preferred).
• Good customer service skills.
• Proficient in Microsoft Office programs.
• Networking knowledge / experience (preferred).

Responsibilities

• Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.
• Open, manage and dispatch Authorized Service Contractors.
• Manage, monitor and resolve tasks and alarms on a daily basis.
• Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
• Maintain Department guidelines regarding average handle time and productivity.
• Maintain Department guidelines regarding call quality and call audit process.

Skills

Call center experience

Customer service

MS Office

Networking knowledge

PC skills

Education

2-year technical degree (preferred)

Tools

Microsoft Office

Job description

Invenco by GVR is seeking a Tier 2 POS Support Center Specialist in Monterrey to provide operations and technical support for Passport Point of Sale systems. You will handle a high-volume intake, diagnose issues, and help bring customer sites back to operation, in a 24x7 help desk environment.

The role requires a 2-year technical degree (preferred) or equivalent, strong PC and MS Office skills, and customer-focused service.