Player Support Agent (EN) - Mexico City

TransPerfect; Ciudad Valles; Presencial; MXN 344.115 - 516.173; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity to improve skills

Engaging gaming projects

Multicultural environment

Descripción de la vacante

TransPerfect is hiring a Junior Player Support Agent in Ciudad Valles, Mexico. You will join a vibrant team of over 1,000 agents, providing top-class support to game developers and publishers internationally.

Your responsibilities include processing community queries, familiarizing with games, and supporting managers in a dynamic environment. Essential skills include excellent English proficiency and a strong passion for gaming, along with interpersonal and organizational talents.

The role offers opportunities to improve skills within a diverse and multicultural team.

Formación

• Excellent oral and written English skills.
• Strong ability to multitask and prioritize tasks.
• Driven by a passion for video games.

Responsabilidades

• Process 'Calls for Help' from the community.
• Familiarize with supported games for better resolutions.
• Assist with reporting and track data.
• Support managers with ad-hoc tasks.
• Reach Key Performance Indicators.

Conocimientos

Native level of English

Excellent interpersonal skills

Organizational skills

Advanced knowledge of Google Workspace

Knowledge of gaming social media

Passion for video games

Descripción del empleo

TransPerfect Gaming is a global team of passionate gamers offering world‑class player support, community management, testing, localization, cybersecurity, co‑development and more. Valuing innovation and teamwork, we’re driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide.

Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like minded people? If you answered yes to these questions, we’d love to meet you.

As a junior Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in‑house player support agents who can provide top class support in a fast‑paced and active environment.

Responsibilities

• Processing ‘Calls for Help’ received from the community you are supporting.
• Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.
• Remaining up to date with changes in workflows, policies and gameplay.
• Becoming highly skilled in the use of various ticketing and social media platforms.
• Getting creative in finding solutions encountered on a day‑to‑day basis.
• Assisting with reporting by tracking data on a form or spreadsheet.
• Supporting your managers with ad‑hoc tasks.
• Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
• Enforcing community rules and treating everyone fairly in the context of the game.
• Reporting on any issues or trends found in the game.

Essential Skills

• A native level of English with excellent oral and written skills.
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Strong ability to multitask, prioritize, and work independently with minimal supervision.
• Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
• Driven by a passion for video games.

What We Offer

• The opportunity to hone and improve your skills.
• Apply your talents to a diverse variety of engaging gaming projects.
• A team of like‑minded people in a fast‑paced, multicultural environment.

TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.