Pool Supervisor - Elevate Guest Experience & Lead Team

Hilton; Baja California Sur; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Hilton in Baja California Sur is hiring a Pool Supervisor to lead daily pool operations, ensure guest service standards, and uphold safety and sanitation. You’ll monitor quality, mentor team members, and help create memorable experiences that boost guest satisfaction.

As part of the Hotels team, you’ll guide shifts, schedule staff, uphold health and safety regulations, and contribute to revenue through upselling beverages and services while maintaining Hilton’s renowned hospitality.

Formación

• Experience in hospitality or guest-facing roles.
• Ability to supervise a team and manage shifts.
• Knowledge of health, safety and sanitation standards.

Responsabilidades

• Supervise daily restaurant operations: Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
• Deliver exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience
• Guide the team through each shift: Provide on-the-floor supervision, assist with scheduling, and mentor team members to foster a positive and productive work environment
• Contribute to revenue growth: Assist with implementing marketing initiatives and up-selling techniques to promote food and beverage sales and maximize profitability
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Descripción del empleo

Hilton in Baja California Sur is hiring a Pool Supervisor to lead daily pool operations, ensure guest service standards, and uphold safety and sanitation. You’ll monitor quality, mentor team members, and help create memorable experiences that boost guest satisfaction.

As part of the Hotels team, you’ll guide shifts, schedule staff, uphold health and safety regulations, and contribute to revenue through upselling beverages and services while maintaining Hilton’s renowned hospitality.