Guest Experience Lead, Front Office

Hilton; Región Costa Norte; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Hilton in Mexico seeks an Assistant Front Office Manager to oversee daily front office operations, guest service, registration, room inventory, and adherence to hotel standards while delivering the warm hospitality we are known for.

In this role you will monitor guest satisfaction, coach the team to elevate service, support revenue initiatives through up-selling, and train colleagues on offerings and local attractions to create memorable stays.

Formación

• Experience in hotel front desk operations and guest service.
• Ability to supervise and coach a front office team.
• Upselling and revenue optimization experience.
• Strong communication and leadership skills.

Responsabilidades

• Oversee daily front office activities and guest services.
• Monitor guest satisfaction and guide service improvements.
• Promote hotel services and drive room occupancy.
• Provide team training on hotel offerings and local attractions.
• Assist with VIP guest check-in/check-out experiences.
• Coach and develop front office staff for a positive work environment.

Conocimientos

Front Office Operations

Guest Service

Upselling

Team Leadership

Staff Training

Educación

Bachelor's degree in Hospitality Management

Herramientas

Opera PMS

Microsoft Office

Descripción del empleo

Hilton in Mexico seeks an Assistant Front Office Manager to oversee daily front office operations, guest service, registration, room inventory, and adherence to hotel standards while delivering the warm hospitality we are known for.

In this role you will monitor guest satisfaction, coach the team to elevate service, support revenue initiatives through up-selling, and train colleagues on offerings and local attractions to create memorable stays.