Policy Servicing Specialist - Hi-Tech (Hybrid)

Alaska Airlines, Inc.; Región Centro; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Cognizant in Mexico is seeking a hybrid day shift policy servicing professional for hi-tech clients, requiring fluent spoken English to manage inquiries, updates, and issue resolution. You will record requests, update core systems, coordinate with internal teams, and ensure timely responses that improve customer satisfaction and operational efficiency while following company guidelines.

This role emphasizes accuracy, collaboration across locations, data validation, and ongoing process

Formación

• Fluent spoken English for customer conversations.
• Basic data entry and use of servicing applications.
• Strong attention to detail to ensure accurate policy records.
• Ability to work in a hybrid environment and collaborate with cross-location teams.
• Familiarity with hi-tech policy concepts is a plus.

Responsabilidades

• Record requests and update policy data in core systems.
• Handle customer inquiries in English and resolve basic issues.
• Assist with endorsements, renewals, and cancellations per procedures.
• Coordinate with hybrid teams and share status updates.
• Monitor queues and prioritize requests to meet turnaround times.
• Validate policy data against references to detect discrepancies.
• Document interactions with structured notes for audit readiness.
• Follow SOPs to promote quality and compliance.
• Suggest process improvements to enhance efficiency.
• Explain hi-tech policy features clearly to customers.
• Collaborate across locations using digital platforms.
• Provide accurate servicing data to support reporting.
• Participate in training to strengthen policy servicing expertise.

Conocimientos

Fluent spoken English

Data entry

Policy servicing

Attention to detail

Hybrid teamwork

Herramientas

Office productivity tools

Descripción del empleo

Cognizant in Mexico is seeking a hybrid day shift policy servicing professional for hi-tech clients, requiring fluent spoken English to manage inquiries, updates, and issue resolution. You will record requests, update core systems, coordinate with internal teams, and ensure timely responses that improve customer satisfaction and operational efficiency while following company guidelines.

This role emphasizes accuracy, collaboration across locations, data validation, and ongoing process