Hi-Tech Policy Servicing Specialist (Hybrid)

Berlitz; Tlaquepaque; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Berlitz is seeking a policy servicing specialist in a hybrid day shift role based in Mexico. The ideal candidate communicates clearly in English, handles policy inquiries, and coordinates with internal teams to ensure accurate servicing and timely responses.

You will assist with endorsements, renewals, and cancellations, maintain data integrity in core systems, and contribute to continuous improvement while aligning with company standards and hi-tech client needs.

Formación

• Strong spoken English communication for effective customer conversations and clear policy explanations.
• Foundational knowledge of hi-tech domains to understand common product features and service expectations.
• Basic proficiency with office productivity tools and servicing applications for data entry and tracking

Responsabilidades

• Handle daily policy servicing activities and update policy data in core systems to maintain accurate records.
• Manage customer interactions in English and resolve basic service issues to ensure a smooth experience.
• Support policy changes such as endorsements, renewals, and cancellations by following procedures and verifying information.
• Coordinate with internal teams in a hybrid work model and provide clear status updates and documentation.
• Monitor service queues and prioritize requests to meet turnaround times and commitments.
• Document all customer interactions and actions in servicing tools for transparency and follow-up.
• Follow SOPs related to policy servicing and promote quality and risk awareness.
• Participate in training and knowledge sharing to strengthen hi-tech policy servicing expertise.

Conocimientos

Spoken English

Policy servicing

Data entry

Descripción del empleo

Berlitz is seeking a policy servicing specialist in a hybrid day shift role based in Mexico. The ideal candidate communicates clearly in English, handles policy inquiries, and coordinates with internal teams to ensure accurate servicing and timely responses.

You will assist with endorsements, renewals, and cancellations, maintain data integrity in core systems, and contribute to continuous improvement while aligning with company standards and hi-tech client needs.