Sales Assistant

Berlitz; Tlaquepaque; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Berlitz is seeking a policy servicing specialist in a hybrid day shift role based in Mexico. The ideal candidate communicates clearly in English, handles policy inquiries, and coordinates with internal teams to ensure accurate servicing and timely responses.

You will assist with endorsements, renewals, and cancellations, maintain data integrity in core systems, and contribute to continuous improvement while aligning with company standards and hi-tech client needs.

Formación

• Strong spoken English communication for effective customer conversations and clear policy explanations.
• Foundational knowledge of hi-tech domains to understand common product features and service expectations.
• Basic proficiency with office productivity tools and servicing applications for data entry and tracking

Responsabilidades

• Handle daily policy servicing activities and update policy data in core systems to maintain accurate records.
• Manage customer interactions in English and resolve basic service issues to ensure a smooth experience.
• Support policy changes such as endorsements, renewals, and cancellations by following procedures and verifying information.
• Coordinate with internal teams in a hybrid work model and provide clear status updates and documentation.
• Monitor service queues and prioritize requests to meet turnaround times and commitments.
• Document all customer interactions and actions in servicing tools for transparency and follow-up.
• Follow SOPs related to policy servicing and promote quality and risk awareness.
• Participate in training and knowledge sharing to strengthen hi-tech policy servicing expertise.

Conocimientos

Spoken English

Policy servicing

Data entry

Descripción del empleo

Job Summary

This hybrid day shift role focuses on policy servicing for hi tech clients requiring fluent spoken English to manage inquiries updates and issue resolution. The professional will support accurate policy administration coordinate with internal teams and ensure timely responses that enhance customer satisfaction and operational efficiency while adhering to company standards in a structured environment.

Responsibilities

• Handle daily policy servicing activities for hi tech clients by accurately recording requests and ensuring policy data is updated in core systems to maintain precise records and reliable reporting
• Manage incoming customer interactions through spoken English communication by clarifying policy details and resolving basic service issues to deliver a smooth and respectful experience
• Support policy changes such as endorsements renewals and cancellations by following defined procedures and verifying information to safeguard compliance and reduce processing errors
• Coordinate with internal operations and support teams in the hybrid work model by sharing clear status updates and documentation to enable timely completion of policy servicing tasks
• Assist in monitoring service queues and work items during the day shift by prioritizing requests based on urgency and impact to maintain agreed turnaround times and customer commitments
• Perform routine data validation checks on policy information by comparing inputs against reference sources to detect discrepancies and help prevent downstream service problems
• Document all customer interactions and actions taken in the servicing tools by maintaining structured notes that support transparency audit readiness and effective follow up activities
• Follow company policies and standard operating procedures related to policy servicing by applying guidelines consistently to promote risk awareness quality and trust among customers
• Contribute to continuous improvement by sharing observations about recurring servicing issues and process gaps so teams can refine workflows and tools for better efficiency
• Use spoken English skills to explain complex hi tech policy features in a clear straightforward manner enabling customers to make informed decisions and reducing misunderstandings
• Collaborate with colleagues across locations using digital collaboration platforms in the hybrid model to exchange information and align on customer solutions that support organizational goals
• Support reporting and analysis by providing accurate servicing data to supervisors and analysts aiding measurement of service performance and identification of areas for enhancement
• Actively participate in training and knowledge sharing sessions focused on hi tech domain concepts and policy servicing practices to strengthen expertise and support consistent high quality outcomes

Qualifications

• Demonstrate strong spoken English communication skills that enable effective customer conversations clear explanations of policy information and constructive collaboration with internal teams
• Apply foundational knowledge of the hi tech domain to understand typical customer needs common product features and service expectations thereby supporting more relevant and accurate policy servicing
• Show basic proficiency in using office productivity tools and servicing applications to enter data track requests and access reference materials ensuring efficient and reliable work output