Hi-Tech Policy Servicing Specialist (Hybrid)

Berlitz; Región Centro; Híbrido; MXN 210.000 - 310.000; Jornada completa

Descripción de la vacante

Berlitz is seeking a policy servicing professional for a hybrid day shift role focused on hi tech clients. Fluency in English is required to manage inquiries, updates, and issue resolution while maintaining accurate policy administration and timely responses.

The role involves coordinating with internal teams, following procedures to ensure compliance, and contributing to service excellence. This position emphasizes accuracy, collaboration across locations, and ongoing training in hi tech

Formación

• Strong spoken English communication skills for clear customer conversations and collaboration.
• Foundational knowledge of hi tech domain to understand customer needs and service expectations.
• Proficiency with office productivity tools to enter data and access reference materials.

Responsabilidades

• Handle daily policy servicing activities for hi tech clients and keep policy data updated in core systems.
• Clarify policy details with customers and resolve basic service issues to ensure a smooth experience.
• Support policy changes such as endorsements, renewals and cancellations with defined procedures.
• Coordinate with internal teams in a hybrid model by sharing status updates and documentation.
• Monitor service queues and prioritize requests to meet turnaround times and commitments.
• Perform routine data validation by comparing inputs against references to prevent discrepancies.
• Document customer interactions and actions in servicing tools to support transparency and follow-up.
• Adhere to company policies and SOPs related to policy servicing to promote quality and trust.
• Contribute to continuous improvement by sharing insights on recurring issues and gaps.
• Explain hi tech policy features clearly to help customers make informed decisions.
• Collaborate with colleagues across locations using digital platforms to align on solutions.
• Assist in reporting and analysis by providing accurate servicing data.
• Participate in training and knowledge sharing sessions to strengthen domain expertise.

Conocimientos

Spoken English

Customer communication

Policy servicing

Herramientas

Office productivity tools

Servicing applications

Descripción del empleo

Berlitz is seeking a policy servicing professional for a hybrid day shift role focused on hi tech clients. Fluency in English is required to manage inquiries, updates, and issue resolution while maintaining accurate policy administration and timely responses.

The role involves coordinating with internal teams, following procedures to ensure compliance, and contributing to service excellence. This position emphasizes accuracy, collaboration across locations, and ongoing training in hi tech