Sales Assistant

Berlitz; Región Centro; Híbrido; MXN 210.000 - 310.000; Jornada completa

Descripción de la vacante

Berlitz is seeking a policy servicing professional for a hybrid day shift role focused on hi tech clients. Fluency in English is required to manage inquiries, updates, and issue resolution while maintaining accurate policy administration and timely responses.

The role involves coordinating with internal teams, following procedures to ensure compliance, and contributing to service excellence. This position emphasizes accuracy, collaboration across locations, and ongoing training in hi tech

Formación

• Strong spoken English communication skills for clear customer conversations and collaboration.
• Foundational knowledge of hi tech domain to understand customer needs and service expectations.
• Proficiency with office productivity tools to enter data and access reference materials.

Responsabilidades

• Handle daily policy servicing activities for hi tech clients and keep policy data updated in core systems.
• Clarify policy details with customers and resolve basic service issues to ensure a smooth experience.
• Support policy changes such as endorsements, renewals and cancellations with defined procedures.
• Coordinate with internal teams in a hybrid model by sharing status updates and documentation.
• Monitor service queues and prioritize requests to meet turnaround times and commitments.
• Perform routine data validation by comparing inputs against references to prevent discrepancies.
• Document customer interactions and actions in servicing tools to support transparency and follow-up.
• Adhere to company policies and SOPs related to policy servicing to promote quality and trust.
• Contribute to continuous improvement by sharing insights on recurring issues and gaps.
• Explain hi tech policy features clearly to help customers make informed decisions.
• Collaborate with colleagues across locations using digital platforms to align on solutions.
• Assist in reporting and analysis by providing accurate servicing data.
• Participate in training and knowledge sharing sessions to strengthen domain expertise.

Conocimientos

Spoken English

Customer communication

Policy servicing

Herramientas

Office productivity tools

Servicing applications

Descripción del empleo

Job Summary

This hybrid day shift role focuses on policy servicing for hi tech clients requiring fluent spoken English to manage inquiries updates and issue resolution. The professional will support accurate policy administration coordinate with internal teams and ensure timely responses that enhance customer satisfaction and operational efficiency while adhering to company standards in a structured environment.

Responsibilities

• Handle daily policy servicing activities for hi tech clients by accurately recording requests and ensuring policy data is updated in core systems to maintain precise records and reliable reporting
• Manage incoming customer interactions through spoken English communication by clarifying policy details and resolving basic service issues to deliver a smooth and respectful experience
• Support policy changes such as endorsements renewals and cancellations by following defined procedures and verifying information to safeguard compliance and reduce processing errors
• Coordinate with internal operations and support teams in the hybrid work model by sharing clear status updates and documentation to enable timely completion of policy servicing tasks
• Assist in monitoring service queues and work items during the day shift by prioritizing requests based on urgency and impact to maintain agreed turnaround times and customer commitments
• Perform routine data validation checks on policy information by comparing inputs against reference sources to detect discrepancies and help prevent downstream service problems
• Document all customer interactions and actions taken in the servicing tools by maintaining structured notes that support transparency audit readiness and effective follow up activities
• Follow company policies and standard operating procedures related to policy servicing by applying guidelines consistently to promote risk awareness quality and trust among customers
• Contribute to continuous improvement by sharing observations about recurring servicing issues and process gaps so teams can refine workflows and tools for better efficiency
• Use spoken English skills to explain complex hi tech policy features in a clear straightforward manner enabling customers to make informed decisions and reducing misunderstandings
• Collaborate with colleagues across locations using digital collaboration platforms in the hybrid model to exchange information and align on customer solutions that support organizational goals
• Support reporting and analysis by providing accurate servicing data to supervisors and analysts aiding measurement of service performance and identification of areas for enhancement
• Actively participate in training and knowledge sharing sessions focused on hi tech domain concepts and policy servicing practices to strengthen expertise and support consistent high quality outcomes

Qualifications

• Demonstrate strong spoken English communication skills that enable effective customer conversations clear explanations of policy information and constructive collaboration with internal teams
• Apply foundational knowledge of the hi tech domain to understand typical customer needs common product features and service expectations thereby supporting more relevant and accurate policy servicing
• Show basic proficiency in using office productivity tools and servicing applications to enter data track requests and access reference materials ensuring efficient and reliable work output