Hybrid Hi-Tech Policy Servicing & Customer Support Specialist

Cirsa Gaming Corporation; Región Centro; Híbrido; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Cirsa Gaming Corporation is seeking a policy servicing professional for a hybrid day shift role. The ideal candidate will manage inquiries, updates, and issue resolution for hi tech clients, requiring fluent spoken English to communicate effectively with customers and internal teams.

Responsibilities include updating core systems, handling endorsements and cancellations, and ensuring timely responses that support satisfaction and operational efficiency within company standards.

Formación

• Fluent spoken English for client inquiries and internal collaboration.
• Foundational knowledge of hi-tech domain and policy servicing.
• Proficiency with basic data entry and servicing applications.

Responsabilidades

• Handle daily policy servicing activities for hi tech clients and update core systems.
• Communicate clearly in English to clarify policy details and resolve basic service issues.
• Support policy changes such as endorsements, renewals, and cancellations following procedures.
• Coordinate with internal teams in a hybrid work model and share status updates.
• Monitor service queues, prioritize requests, and maintain turnaround times.
• Perform data validation against reference sources to prevent discrepancies.
• Document customer interactions in servicing tools for audit readiness.
• Follow policies and SOPs to promote quality and risk awareness.
• Contribute to continuous improvement by identifying recurring issues and gaps.
• Explain hi tech policy features in clear terms to help customer decisions.
• Collaborate across locations using digital platforms to align on solutions.
• Support reporting by providing accurate servicing data for performance measurement.
• Participate in training to strengthen hi tech policy servicing expertise.

Conocimientos

Spoken English

Customer communication

Office productivity tools

Herramientas

MS Office

Descripción del empleo

Cirsa Gaming Corporation is seeking a policy servicing professional for a hybrid day shift role. The ideal candidate will manage inquiries, updates, and issue resolution for hi tech clients, requiring fluent spoken English to communicate effectively with customers and internal teams.

Responsibilities include updating core systems, handling endorsements and cancellations, and ensuring timely responses that support satisfaction and operational efficiency within company standards.