Platform Operations Engineer (L2) – Infra & Incident Response

FLSmidth; Monterrey; Presencial; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

FLSmidth is seeking a Platform Operations Engineer (L2) to provide reliable operational support for enterprise infrastructure platforms, including cloud and on‑premises environments, in Monterrey. You will handle incident resolution, service requests, monitoring, and routine maintenance to ensure availability and performance.

The role requires 3–6 years of experience in infrastructure operations, experience with Windows Server and VMware, and exposure to Azure or OCI.

Formación

• 3-6 years of experience in Infrastructure Operations or Platform Support.
• Experience supporting enterprise Windows Server environments.
• Experience supporting VMware infrastructure.
• Exposure to Azure or Oracle Cloud Infrastructure environments.
• Good understanding of ITIL processes and operational support practices.

Responsabilidades

• Provide Level 2 operational support for enterprise infrastructure platforms.
• Monitor infrastructure health and respond proactively to alerts and incidents.
• Troubleshoot and resolve infrastructure-related incidents within agreed SLAs.
• Execute standard operational activities and scheduled maintenance.
• Perform routine system health checks and operational validations.
• Support server patching, backup monitoring, and recovery validation.
• Perform basic virtual machine provisioning, decommissioning, and resource management.
• Coordinate with vendors and internal support teams for issue resolution.
• Escalate complex technical issues to L3 teams with appropriate diagnostics and documentation.
• Participate in Major Incident and Problem Management activities.
• Maintain operational documentation, knowledge articles, and runbooks.

Conocimientos

Azure IaaS

OCI IaaS

File services

VMware

Windows operating system

Oracle Linux

Citrix

AVD

Backup services

Monitoring

Patching

MS-SQL

Oracle DBA

Data Center management

Herramientas

ServiceNow

Descripción del empleo

FLSmidth is seeking a Platform Operations Engineer (L2) to provide reliable operational support for enterprise infrastructure platforms, including cloud and on‑premises environments, in Monterrey. You will handle incident resolution, service requests, monitoring, and routine maintenance to ensure availability and performance.

The role requires 3–6 years of experience in infrastructure operations, experience with Windows Server and VMware, and exposure to Azure or OCI.