Planning Specialist

Confie Ta Admin; Tijuana; On-site; MXN 159,000 - 319,000; Full time

Benefits offered by this job

Competitive weekly salary

Legal benefits

Christmas bonus

Savings fund

Profit sharing (PTU)

Vacation days

Vacation premium

Extra paid days off

Private medical insurance and prevent.

Friendly work environment

Financing and discounts at local spots

Growth opportunities

Job summary

Confie Ta Admin busca un Planning Specialist para analizar grandes conjuntos de datos, pronosticar volúmenes de llamadas y optimizar la asignación de personal. Coordinará turnos, colaborando con diversos departamentos para asegurar niveles de servicio y eficiencia operativa.

El candidato deberá manejar herramientas como Word, Excel, PowerPoint y Tableau, y contar con experiencia en WFM y análisis de datos para generar reportes detallados.

Qualifications

• Secundaria terminada requerida.
• Experiencia previa en WFM deseada.
• Conocimientos en Word, Excel, PowerPoint y Tableau.

Responsibilities

• Análisis de datos para detectar tendencias y pronosticar volúmenes de llamadas.
• Pronóstico de demanda y personal para optimizar la asignación de recursos.
• Programación de turnos y comunicación con equipos para ejecutar planes.
• Elaboración y distribución de informes de rendimiento y horas trabajadas.

Skills

WFM experience

Data analysis

Forecasting

Scheduling

Communication

Education

High school diploma

Tools

Word

Excel

PowerPoint

Tableau

Job description

Planning Specialist

Empresa : Confie Ta Admin Tipo de empleo : Tiempo completo Tijuana, Mexico

Descripción del trabajo - Planning Specialist

• Data Analysis: By examining large datasets to spot trends and forecast future call volumes, WFM Planner/Scheduler will optimize workforce allocation. Their ability to swiftly make informed decisions ensures operational efficiency and high customer satisfaction levels.
• F orecasting: Planners predict call volumes and staffing needs accurately, optimizing workforce allocation to meet customer service levels without over staffing. They use historical data trends and real-time variables, such as marketing campaigns or seasonal changes, to create precise models for future requirements. The Scheduler/Planner has an objective for their forecasts to match actual incoming volumes more than 85% of the time.
• Scheduling: Adjusting workforce schedules to match demand fluctuations ensures optimal staffing levels. A planner’s precision in planning impacts operational efficiency and customer satisfaction directly. Interface with cross functional teams to communicate, facilitate and implement staffing plans. Coordinate with various departments on daily staffing levels and production efficiency. Will develop schedules on time and work with customers if questions or concerns arise.
• Reporting: Compiles summarize and disseminate various reports including, but not limited to; production hours, daily performance summaries, LT/ST forecast analysis. Ad-hoc reporting as requested.

Requirements

Scholarship: High School Specialized knowledge: Previous WFM experienced Computer knowledge:Word, Excel, PowerPoint, Tress, Tableau

Benefits

• Competitive weekly salary
• Legal benefits
• Christmas bonus
• Savings fund
• Profit sharing (PTU)
• Vacation days
• Vacation premium
• Extra paid days off
• Private medical insurance and preventative care
• Friendly work environment
• Financing and discounts at local restaurants and coffee shops
• Growth opportunities