People Services Rep II — Hybrid HR Support & Payroll

Zebra Technologies Corporation; Ciudad de México; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Annual well-being day

Job summary

Zebra Technologies Corporation in Mexico City is seeking a People Service Center Representative II to serve as the first point of contact for employees on HR policies and programs. You will manage inquiries, maintain knowledge of processes, and collaborate with regional teams to resolve issues using tools like Workday and ServiceNow.

The role requires a HS diploma and at least 2 years in a customer or employee-facing environment, plus strong English and communication skills.

Qualifications

• Requires a HS diploma or GED and 2+ years in a customer or employee-facing environment.
• Associate or bachelor’s degree preferred for this role.
• Strong English communication skills and ability to interact professionally with employees.

Responsibilities

• Serves as first point of contact for employee questions on HR policies and processes.
• Maintains knowledge of People Team processes and answers inquiries.
• Manages inquiries through the People Team Service Center case system and documents resolutions.
• Escalates unresolved issues and partners with regional COEs to resolve inquiries.
• Uses HR systems (ServiceNow, Workday, ADP, Oracle Cloud) to answer questions.
• Identifies opportunities to improve policies and procedures with Senior Team members.
• Creates and maintains employee records and supports onboarding processes.
• Provides rewards administration support for certain benefits programs.
• Prepares payroll data for required pay frequencies and supports internal/external audits.
• Ensures content consistency across internal tools (zConnect, ZEN, SharePoint, Workday).
• Performs other duties as assigned.

Skills

Customer service

Communication skills

English proficiency

Team player

Problem solving

Time management

Education

HS diploma or GED

Associate or bachelor’s degree preferred

Tools

ServiceNow

ADP

Workday

Oracle Cloud

Degreed

SharePoint

Job description

Zebra Technologies Corporation in Mexico City is seeking a People Service Center Representative II to serve as the first point of contact for employees on HR policies and programs. You will manage inquiries, maintain knowledge of processes, and collaborate with regional teams to resolve issues using tools like Workday and ServiceNow.

The role requires a HS diploma and at least 2 years in a customer or employee-facing environment, plus strong English and communication skills.