People Operations Manager

Nu; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading digital banking platform in Mexico is seeking a People Operations Manager to optimize HR processes and ensure compliance. The ideal candidate will have a Bachelor's degree in Human Resources and 5–8 years of experience in HR operations. Responsibilities include managing onboarding, payroll, and compliance with labor laws. Benefits include health insurance, extended maternity leave, and a hybrid work model.

Servicios

Health and life insurance

Dental and Vision Insurance

Mental health assistance program

Learning platform of courses

30 days holiday bonus (

17 days paid vacation with bonus

Food card

Work-from-home Allowance

Formación

• 5–8 years of progressive experience in People Operations / HR Operations.
• Strong knowledge of labor law and HR compliance.
• Experience with spreadsheets and electronic document platforms.

Responsabilidades

• Oversee end-to-end processes for onboarding, offboarding, and documentation management.
• Partner with HR to develop consistent people practices.
• Manage operational payroll delivery with Finance.

Conocimientos

HR operations knowledge

Labor law compliance

Organizational skills

Analytical skills

Interpersonal communication

Problem-solving abilities

Fluent English

Portuguese (plus)

Educación

Bachelor’s degree in Human Resources or Business Administration

Herramientas

HR ERP (e.g. Workday, Oracle)

Docusign

Descripción del empleo

Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.

Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. Learn more: https://international.nubank.com.br/careers/

About the role

The People Operations Manager will lead and oversee the core People processes that support the employee lifecycle, ensuring compliance, efficiency, and a high-quality employee experience. This role combines strategic HR initiatives with operational excellence, scaling with well-designed processes, systems and policies.

The successful candidate will be responsible for optimizing People Operations, managing compliance across jurisdictions, and partnering with P&C peers to foster a culture of accountability, fairness, and engagement.

You’ll be responsible for

• Oversee end-to-end processes for onboarding, offboarding, transfers (local and international), vacations, leave management and other related functions.
• Ensure accurate, timely, and compliant documentation and employee records management.
• Partner with HR Business Partners and P&C COEs to develop and deliver consistent people practices.
• Implement and maintain People policies aligned with local labor laws and company values, ensuring compliance with rules and employment regulations.
• Act as a subject-matter expert on themes related to the area.
• Manage the operational delivery of payroll in partnership with Finance and external providers (outsourcing model).
• Drive optimization of People-related processes, champion automation and process improvement initiatives within People Operations.
• Act as the first point of escalation for complex operational or employee relations issues.

We are looking for a person who has

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5–8 years of progressive experience in People Operations / HR Operations.
• Strong knowledge of labor law and HR compliance (Mexico, LATAM, global is a plus).
• Experience in HR ERP (e.g. Workday, Oracle, BambooHR, etc), spreadsheets and electronic document platforms such as Docusign.
• Excellent organizational, analytical, and problem-solving skills.
• Strong interpersonal and communication abilities; able to build trust across teams.
• Comfortable balancing strategic priorities with hands-on execution.
• Fluent English skills; Portuguese is a plus.
• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Food card
• Work-from-home Allowance
• Parental Consultancy

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that’s why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At nu, everyone has the opportunity to speak up and participate, grow and share ideas.

Our Nu Way of Working

Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office.