People Operations Analyst

Roquette; Santiago de Querétaro; On-site; MXN 320,000 - 520,000; Full time

Job summary

Roquette, a global leader in plant-based ingredients, seeks an HR Analyst for data quality and payroll system administration in Querétaro. This fixed-term role supports Workday data transfers, ADP processes, and HRIS maintenance, involving data audits and user coaching.

You will manage timekeeping for hourly staff, handle inquiries via UKG, and contribute to SOPs and process improvements while ensuring data confidentiality and accuracy.

Qualifications

• Bachelor’s degree preferred.
• 2+ years in HR shared services for a large, complex org across sites/countries.
• Advanced Excel skills; experience with ADP WorkforceNow and Workday (Core HCM) preferred.

Responsibilities

• Payroll data quality and management: enter employee data into payroll systems, import mass changes, and audit data accuracy.
• Service delivery and case management: respond to inquiries via UKG, coach users, and promote self-service.
• Process improvement and documentation: maintain SOPs and look for automation opportunities to improve data integrity.
• Other duties: contribute to team projects and regional initiatives as needed.

Skills

Excel

English fluency

Customer service

Communication skills

HRIS data management

Education

Bachelor’s degree preferred

Tools

ADP WorkforceNow

Workday Core HCM

UKG Case Management

Job description

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles. Our People Operations Center Team in Mexico is growing, and we are looking for a Fixed-term HR Analyst to ensure accurate employee and personal data in various payroll systems, including ADP WorkForce Now and ADP Celergo. The Analyst will ensure data quality by managing and monitoring data transfers from our HRIS system (Workday), whether through automated processes, manual file uploads or manual data entry. This is a fixed-term contract running through 12/31/2027. The role is onsite in Querétaro, Mexico.

What You'll Do

Payroll Data Quality & Management

• Enter all employment and personal data information into payroll systems for new hires, changes and terminations for Canada and the US.
• Complete data imports for mass changes, as well as resolve data discrepancies.
• Using Workday reporting, complete weekly and monthly audits between HCM and Payroll systems to ensure consistency and accuracy of date.
• Responsible for timekeeping set up for hourly employees and managers.

Service Delivery & Case Management

• Respond to employee, manager and HR Tier 1 inquiries within the Case Management System (UKG).
• Coach employees and managers through queries via self-service, including redirection to appropriate sources of information.
• Support training of employees on ADP processes to promote end-user adoption at employee/manager level.

Process Improvement & Documentation

• Maintain comprehensive Standard Operating Procedures (SOPs) and Work Instructions for data entry and audit processes.
• Support initiatives to optimize and automate processes, enhancing data integrity and administrative efficiency across the organization.
• Investigate and diagnose data discrepancies in systems or errors within integrations, implementing solutions to rectify these issues.
• Conduct root cause analysis to identify recurring problems and develop strategies to mitigate them.

Other Duties

• Contribute to team projects, system enhancements, and regional initiatives as needed.

What You'll Need

• Bachelor's degree preferred

Experience

• Minimum of 2 years' experience within Tier 1/Tier 2 HR shared services for a large, complex organization, across multiple sites and countries
• 2-3 years of hands-on experience in payroll or HRIS data management.
• Advanced proficiency with Excel.
• Experience with ADP WorkforceNow and Workday (specifically Core HCM) is preferred.
• Experience using a formal ticketing/case management system to manage high-volume inquiries.
• Exceptional customer service and communication skills.
• Excellent verbal and written communication abilities; fluency in English required
• Ability to handle highly sensitive data with confidentiality and integrity.
• Deeply curious about problem solving, finding solutions, and challenging status quo when appropriate.

Work Environment

• This role spends approximately 100% of the time in an office environment. While performing the duties of this job, the employee is required to speak or hear. The employee is frequently required to stand; walk, climb stairs, use hands and fingers to handle or feel; and reach with hands and arms

Position Type/Expected Hours of Work

• This is a full-time position (fixed term)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.

Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.

As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.

To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com