People Operations Analyst

Roquette; Santiago de Querétaro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Roquette is seeking a Fixed-term HR Analyst in Querétaro to ensure accurate employee and personal data across payroll systems (ADP WorkforceNow, ADP Celergo) and HRIS interfaces (Workday Core HCM). The role involves data entry, audits, and supporting UKG case management for employee inquiries.

The candidate should have 2+ years in HR shared services, payroll or HRIS data management, strong Excel skills, and English fluency.

Formación

• Bachelor’s degree preferred.
• 2+ years’ experience in HR shared services for a large, complex organization.
• 2-3 years of hands-on experience in payroll or HRIS data management.
• Advanced proficiency with Excel.
• Experience with ADP WorkforceNow and Workday (Core HCM) preferred.
• Experience using a ticketing/case management system for high-volume inquiries.
• Excellent customer service and communication skills.
• Fluency in English required.
• Ability to handle highly sensitive data with confidentiality and integrity.

Responsabilidades

• Enter employment and personal data into payroll systems for new hires, changes and terminations.
• Complete data imports for mass changes and resolve discrepancies.
• Perform weekly/monthly audits between HCM and Payroll systems for data consistency.
• Set up timekeeping for hourly employees and managers.
• Respond to inquiries in the Case Management System (UKG).
• Coach employees/managers on ADP processes to promote self-service adoption.
• Maintain SOPs and Work Instructions for data entry and audit processes.
• Investigate data discrepancies and implement fixes.

Conocimientos

Payroll data handling

Data quality control

Customer service

English fluency

Educación

Bachelor’s degree preferred

Herramientas

ADP WorkforceNow

Workday Core HCM

UKG

Descripción del empleo

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles. Our People Operations Center Team in Mexico is growing, and we are looking for a Fixed-term HR Analyst to ensure accurate employee and personal data in various payroll systems, including ADP WorkForce Now and ADP Celergo. The Analyst will ensure data quality by managing and monitoring data transfers from our HRIS system (Workday), whether through automated processes, manual file uploads or manual data entry. This is a fixed-term contract running through 12/31/2027. The role is onsite in Querétaro, Mexico.

What You’ll Do

• Payroll Data Quality & Management
  • Enter all employment and personal data information into payroll systems for new hires, changes and terminations for Canada and the US.
  • Complete data imports for mass changes, as well as resolve data discrepancies.
  • Using Workday reporting, complete weekly and monthly audits between HCM and Payroll systems to ensure consistency and accuracy of date.
  • Responsible for timekeeping set up for hourly employees and managers.
• Service Delivery & Case Management
  • Respond to employee, manager and HR Tier 1 inquiries within the Case Management System (UKG).
  • Coach employees and managers through queries via self-service, including redirection to appropriate sources of information.
  • Support training of employees on ADP processes to promote end-user adoption at employee/manager level.
• Process Improvement & Documentation
  • Maintain comprehensive Standard Operating Procedures (SOPs) and Work Instructions for data entry and audit processes.
  • Support initiatives to optimize and automate processes, enhancing data integrity and administrative efficiency across the organization.
  • Investigate and diagnose data discrepancies in systems or errors within integrations, implementing solutions to rectify these issues.
  • Conduct root cause analysis to identify recurring problems and develop strategies to mitigate them.
• Other Duties
  • Contribute to team projects, system enhancements, and regional initiatives as needed.

What You’ll Need

• Education
  • Bachelor’s degree preferred
• Experience
  • Minimum of 2 years’ experience within Tier 1/Tier 2 HR shared services for a large, complex organization, across multiple sites and countries
  • 2-3 years of hands‑on experience in payroll or HRIS data management.
  • Advanced proficiency with Excel.
  • Experience with ADP WorkforceNow and Workday (specifically Core HCM) is preferred.
  • Experience using a formal ticketing/case management system to manage high‑volume inquiries.
  • Exceptional customer service and communication skills.
  • Excellent verbal and written communication abilities; fluency in English required
  • Ability to handle highly sensitive data with confidentiality and integrity.
  • Deeply curious about problem solving, finding solutions, and challenging status quo when appropriate.

Work Environment

• This role spends approximately 100% of the time in an office environment. While performing the duties of this job, the employee is required to speak or hear. The employee is frequently required to stand; walk, climb stairs, use hands and fingers to handle or feel; and reach with hands and arms

Position Type/Expected Hours of Work

This is a full‑time position (fixed term) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences. Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws. As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.

To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com

Roquette is a global leader in sustainable plant-based solutions, driving innovation and strong partnerships that are shaping the future of nutrition, health, and bioindustry. The company harnesses natural resources such as wheat, corn, seaweed, and cellulose to craft high-performance ingredients used in everyday foods, oral medications, advanced biopharmaceuticals, and a range of bio-based products. A family-owned company with over 90 years of expertise and 11,000 employees, Roquette serves clients in over 150 countries and is committed to creating lasting value for customers, patients, consumers, and society. Together, we turn the potential of nature into the essentials of life. Discover more about Roquette here.