People Operations Analyst

Roquette Group; Santiago de Querétaro; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Roquette Group in Querétaro, Mexico is seeking a Fixed-term HR Analyst to ensure accurate employee data across payroll systems (ADP WorkforceNow, UKG) and Workday Core HCM. The role focuses on data quality, audits, and timekeeping setup for hourly staff, with a 100% on-site requirement.

The ideal candidate has 2+ years in HR shared services, strong Excel skills, and experience with HRIS/payroll data management, plus English fluency and strict confidentiality.

Formación

• Bachelor’s degree preferred
• 2–3 years of hands-on payroll or HRIS data management experience
• Advanced proficiency with Excel
• Experience with ADP WorkforceNow and Workday (Core HCM) preferred
• Experience using a formal ticketing/case management system to manage high-volume inquiries
• Exceptional customer service and communication skills
• Fluency in English required
• Ability to handle highly sensitive data with confidentiality and integrity
• Curiosity for solving problems and challenging status quo when appropriate

Responsabilidades

• Enter all employment and personal data into payroll systems for Canada and the US for new hires, changes, and terminations
• Complete data imports for mass changes and resolve data discrepancies
• Run weekly/monthly audits using Workday reporting to ensure data integrity
• Set up timekeeping for hourly employees and managers
• Respond to inquiries within the Case Management System (UKG)
• Coach employees/managers via self-service and guide to relevant information
• Support training on ADP processes to promote end-user adoption
• Maintain SOPs and Work Instructions for data entry and audit processes
• Investigate data discrepancies and implement corrective solutions
• Conduct root cause analysis to identify recurring problems and mitigation strategies
• Contribute to team projects, system enhancements, and regional initiatives

Conocimientos

Excel

HR data management

English proficiency

Educación

Bachelor’s degree preferred

Herramientas

ADP WorkforceNow

Workday Core HCM

UKG Case Management

Descripción del empleo

Our People Operations Center Team in Mexico is growing, and we are looking for a Fixed-term HR Analyst to ensure accurate employee and personal data in various payroll systems, including ADP WorkForce Now and ADP Celergo. The Analyst will ensure data quality by managing and monitoring data transfers from our HRIS system (Workday), whether through automated processes, manual file uploads or manual data entry.

This is a fixed-term contract running through 12/31/2027. The role is onsite in Querétaro, Mexico.

What You’ll Do:

Payroll Data Quality & Management

• Enter all employment and personal data information into payroll systems for new hires, changes and terminations for Canada and the US.
• Complete data imports for mass changes, as well as resolve data discrepancies.
• Using Workday reporting, complete weekly and monthly audits between HCM and Payroll systems to ensure consistency and accuracy of date.
• Responsible for timekeeping set up for hourly employees and managers.

Service Delivery & Case Management

• Respond to employee, manager and HR Tier 1 inquiries within the Case Management System (UKG).
• Coach employees and managers through queries via self-service, including redirection to appropriate sources of information.
• Support training of employees on ADP processes to promote end-user adoption at employee/manager level.

Process Improvement & Documentation

• Maintain comprehensive Standard Operating Procedures (SOPs) and Work Instructions for data entry and audit processes.
• Support initiatives to optimize and automate processes, enhancing data integrity and administrative efficiency across the organization.
• Investigate and diagnose data discrepancies in systems or errors within integrations, implementing solutions to rectify these issues.
• Conduct root cause analysis to identify recurring problems and develop strategies to mitigate them.

Other Duties

• Contribute to team projects, system enhancements, and regional initiatives as needed.

What You’ll Need:

Education:

• Bachelor’s degree preferred

Experience:

• Minimum of 2 years’ experience within Tier 1/Tier 2 HR shared services for a large, complex organization, across multiple sites and countries
• 2-3 years of hands-on experience in payroll or HRIS data management.
• Advanced proficiency with Excel.
• Experience with ADP WorkforceNow and Workday (specifically Core HCM) is preferred.
• Experience using a formal ticketing/case management system to manage high-volume inquiries.
• Exceptional customer service and communication skills.
• Excellent verbal and written communication abilities; fluency in English required
• Ability to handle highly sensitive data with confidentiality and integrity.
• Deeply curious about problem solving, finding solutions, and challenging status quo when appropriate.

Work Environment

• This role spends approximately 100% of the time in an office environment
• While performing the duties of this job, the employee is required to speak or hear. The employee is frequently required to stand; walk, climb stairs, use hands and fingers to handle or feel; and reach with hands and arms

Position Type/Expected Hours of Work

• This is a full-time position (fixed term)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice