Pcoe Support Engineer

Fls Global; Xico; Presencial; MXN 480.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Acceso a plataforma de reconocimiento

Descripción de la vacante

Fls Global busca un Ingeniero de Soporte PCoE (L2) para brindar soporte de plataforma a nivel empresarial en entornos de nube, servidor y bases de datos. El rol requiere gestion de incidencias, cambios y mantenimiento en un entorno 24x5, con comunicación efectiva entre turnos.

Se valorará experiencia en Azure, OCI, VMware y Linux, así como habilidades de resolución de problemas y gestión de acciones con proveedores y equipos internos. Trabajo presencial en Monterrey.

Formación

• 4–8 años de experiencia en Operaciones de Infraestructura, Soporte de Plataforma o IT Empresarial.
• Experiencia en entornos con turno 24x5 o similares.
• Gestión de incidentes, cambios y actividades operativas en entornos empresariales.

Responsabilidades

• Proveer soporte de plataforma de nivel 2 para infraestructuras empresariales (Cloud, Virtualización, Servidores, BBDD, Backup, Monitorización).
• Gestionar incidentes, mantenimiento operativo y cambios conforme a procesos.
• Colaborar con equipos internos, proveedores y servicio de terceros para resolver incidencias.
• Mantener documentación operativa y artículos de conocimiento.
• Participar en mejoras continuas y operaciones de alto rendimiento.

Conocimientos

Analytical thinking

Ownership

Communication

Team collaboration

Herramientas

Azure Infra Services

OCI

VMware vSphere/ESXi

Hyper-V

Windows Server

AD/DNS/GPO

CVAD

AVD

Linux (RHEL/OEL)

SQL Server

Oracle DB/EBS

Commvault/Backup

Monitoring/ITSM tools

Descripción del empleo

PCoE Support Engineer

Empresa : Fls Global Tipo de empleo : Tiempo completo Monterrey, Mexico

Descripción del trabajo - PCoE Support Engineer

Job Description: PCoE Support Engineer (L2 Support – Shift-Based 24x5)

Role Overview

Provide Level 2 Platform support across enterprise infrastructure services, ensuring the availability, stability, security, and performance of cloud, server, virtualization, database, backup, and monitoring platforms. Responsible for incident resolution, operational maintenance, change execution, and continuous service improvement within a 24x5 support environment.

Key Responsibilities

• Provide Level 2 Platform support for enterprise infrastructure services including Cloud, Virtualization, Server, Database, Backup, Monitoring, and End-User Computing platforms.
• Monitor infrastructure health and respond to alerts and incidents.
• Troubleshoot and resolve infrastructure-related issues within agreed service levels.
• Perform routine operational activities, maintenance tasks, and system health checks.
• Execute approved changes following established processes and procedures.
• Support backup, recovery, patching, and compliance activities.
• Coordinate with internal teams, vendors, and service providers to resolve issues.
• Participate in major incident and problem management activities when required.
• Maintain operational documentation, knowledge articles, and support procedures.
• Contribute to continuous service improvement and operational excellence initiatives.
• Ensure effective communication and handover during shift transitions.
• Support infrastructure services within a 24x5 operational environment.

Shift Requirements

• This is a shift-based role within a 24x5 support model, including:
  - Day, evening, and night shifts
  - Weekend and holiday coverage (as per rotation schedule)
• Strong requirement for effective handover communication between shifts
• Flexibility to adapt to rotational schedules across time zones

Required Skills & Qualifications

Technical Skills

• Strong understanding of:

• Microsoft Azure Infrastructure Services (Virtual Machines, Storage, Networking, Monitoring, Backup)
• Oracle Cloud Infrastructure (OCI) Compute, Storage, and Networking Services
• VMware vSphere, ESXi, vCenter, and Dell EMC vxRail Platforms
• Microsoft Hyper-V Virtualization
• Windows Server Administration (2016/2019/2022)
• Active Directory, DNS, Group Policy (GPO), and Access Management
• Citrix Virtual Apps and Desktops (CVAD)
• Azure Virtual Desktop (AVD)
• Linux Administration (Red Hat Enterprise Linux and Oracle Linux)
• Microsoft SQL Server Operations and Monitoring
• Oracle Database and Oracle E-Business Suite (EBS) Support
• Commvault and Metallic Backup Solutions
• Infrastructure Monitoring and Event Management Tools
• SSL/TLS Certificate Lifecycle Management
• IT Service Management Platforms (ServiceNow or equivalent)

• Hands‑on experience with:

• Infrastructure monitoring and alert management
• Incident investigation and troubleshooting
• Service request fulfillment
• Basic server provisioning and decommissioning activities
• Patch coordination and compliance validation
• Backup monitoring and restore validation
• User access administration and permission management
• Infrastructure health checks and operational maintenance activities
• Change implementation following approved procedures
• Vendor and third‑party coordination for issue resolution

• Ability to:

• Perform L2 troubleshooting and issue resolution across multiple infrastructure technologies
• Analyze monitoring alerts, logs, and system events
• Escalate complex issues to L3 teams with appropriate diagnostics
• Support standard operational and maintenance activities
• Follow established operational procedures, runbooks, and support documentation
• Work effectively within a 24x5 support environment

Experience

• 4–8 years of experience in Infrastructure Operations, Platform Support, Cloud Operations, or Enterprise IT Support environments.
• Experience working within a shift-based or 24x5 support model.
• Proven experience managing incidents, changes, and operational activities in enterprise environments.

Soft Skills

• Strong analytical and problem-solving skills
• Ability to work independently and take technical ownership
• Excellent communication and stakeholder management skills
• Ability to perform under pressure in a high-availability enterprise environment
• Proficiency in written and spoken English is a must

Nice‑to‑Have

• Automation and scripting knowledge
• Exposure to hybrid cloud environments
• Experience with enterprise monitoring platforms
• Understanding of infrastructure security and compliance frameworks
• Experience working with global support teams

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Sobre la empresa

Fls Global

FLSmidth is the full flowsheet technology and service supplier to the global mining and cement industries.

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