Platform Support Engineer

FLSmidth; Monterrey; On-site; MXN 540,000 - 720,000; Full time

Benefits offered by this job

Dedicated recognition platform

Job summary

FLSmidth in Monterrey, MX seeks a Platform Operations Engineer (L2) to provide operational support for enterprise infrastructure, ensuring availability, stability, and performance of cloud and on-premises platforms.

You will handle incident resolution, service requests, monitoring, and routine maintenance while collaborating with Platform Engineering, vendors, and service owners to maintain reliable IT operations.

Qualifications

• 3–6 years of experience in Infrastructure Operations or Platform Support.
• Experience supporting enterprise Windows Server environments.
• Experience supporting VMware infrastructure.
• Exposure to Azure or Oracle Cloud Infrastructure environments.
• Good understanding of ITIL processes and operational support practices.

Responsibilities

• Provide Level 2 operational support for enterprise infrastructure platforms.
• Monitor infrastructure health and respond proactively to alerts and incidents.
• Troubleshoot and resolve infrastructure-related incidents within agreed SLAs.
• Execute standard operational activities and scheduled maintenance.
• Perform routine system health checks and operational validations.
• Support server patching, backup monitoring, and recovery validation.
• Perform basic virtual machine provisioning, decommissioning, and resource management.
• Coordinate with vendors and internal support teams for issue resolution.
• Escalate complex technical issues to L3 teams with appropriate diagnostics and documentation.
• Participate in Major Incident and Problem Management activities.
• Maintain operational documentation, knowledge articles, and runbooks.

Skills

Cloud IaaS management

VMware

Windows Server

ITIL processes

Incident Management

Change Management

Monitoring

Backup services

Data Center management

Agnostic to on-prem/cloud

Tools

ServiceNow

ITSM

Oracle Linux

Azure

OCI

Job description

Role Summary We are looking for a Platform Operations Engineer (L2), to provide operational support for enterprise infrastructure services, ensuring the availability, stability, and performance of cloud and on-premises platforms. The role is responsible for incident resolution, service request fulfilment, infrastructure monitoring, operational maintenance, and execution of standard changes across enterprise infrastructure. The engineer will work closely with Platform Engineering (L3), vendors, and service owners to ensure reliable and efficient IT operations.

Key Responsibilities

• Provide Level 2 operational support for enterprise infrastructure platforms.
• Monitor infrastructure health and respond proactively to alerts and incidents.
• Troubleshoot and resolve infrastructure-related incidents within agreed SLAs.
• Execute standard operational activities and scheduled maintenance.
• Perform routine system health checks and operational validations.
• Support server patching, backup monitoring, and recovery validation.
• Perform basic virtual machine provisioning, decommissioning, and resource management.
• Coordinate with vendors and internal support teams for issue resolution.
• Escalate complex technical issues to L3 teams with appropriate diagnostics and documentation.
• Participate in Major Incident and Problem Management activities.
• Maintain operational documentation, knowledge articles, and runbooks.

Required Technical Skills

• AWS Azure IaaS, OCI IaaS, File services, VMware, Windows operating system, Oracle Linux, Citrix, AVD, Backup services, Monitoring, Patching, MS-SQL, Oracle DBA, Data Center management IT Service Management ServiceNow (or equivalent ITSM platform) Incident Management Change Management Service Request Fulfilment

Experience & Qualifications

• 3–6 years of experience in Infrastructure Operations or Platform Support.
• Experience supporting enterprise Windows Server environments.
• Experience supporting VMware infrastructure.
• Exposure to Azure or Oracle Cloud Infrastructure environments.
• Good understanding of ITIL processes and operational support practices.

Soft Skills

• Strong analytical and troubleshooting skills.
• Excellent communication and documentation skills.
• Ability to prioritize multiple incidents in a fast-paced environment.
• Customer-focused with a strong service mindset.
• Ability to work independently as well as collaboratively within global teams.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.