Platform Operations Engineer (L2) - Incident & Cloud Infra

FLSmidth; Monterrey; Presencial; MXN 540.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dedicated recognition platform

Descripción de la vacante

FLSmidth in Monterrey, MX seeks a Platform Operations Engineer (L2) to provide operational support for enterprise infrastructure, ensuring availability, stability, and performance of cloud and on-premises platforms.

You will handle incident resolution, service requests, monitoring, and routine maintenance while collaborating with Platform Engineering, vendors, and service owners to maintain reliable IT operations.

Formación

• 3–6 years of experience in Infrastructure Operations or Platform Support.
• Experience supporting enterprise Windows Server environments.
• Experience supporting VMware infrastructure.
• Exposure to Azure or Oracle Cloud Infrastructure environments.
• Good understanding of ITIL processes and operational support practices.

Responsabilidades

• Provide Level 2 operational support for enterprise infrastructure platforms.
• Monitor infrastructure health and respond proactively to alerts and incidents.
• Troubleshoot and resolve infrastructure-related incidents within agreed SLAs.
• Execute standard operational activities and scheduled maintenance.
• Perform routine system health checks and operational validations.
• Support server patching, backup monitoring, and recovery validation.
• Perform basic virtual machine provisioning, decommissioning, and resource management.
• Coordinate with vendors and internal support teams for issue resolution.
• Escalate complex technical issues to L3 teams with appropriate diagnostics and documentation.
• Participate in Major Incident and Problem Management activities.
• Maintain operational documentation, knowledge articles, and runbooks.

Conocimientos

Cloud IaaS management

VMware

Windows Server

ITIL processes

Incident Management

Change Management

Monitoring

Backup services

Data Center management

Agnostic to on-prem/cloud

Herramientas

ServiceNow

ITSM

Oracle Linux

Azure

OCI

Descripción del empleo

FLSmidth in Monterrey, MX seeks a Platform Operations Engineer (L2) to provide operational support for enterprise infrastructure, ensuring availability, stability, and performance of cloud and on-premises platforms.

You will handle incident resolution, service requests, monitoring, and routine maintenance while collaborating with Platform Engineering, vendors, and service owners to maintain reliable IT operations.