Patient Access Specialist: Scheduling & Care Support

Intugo; Jalisco; On-site; MXN 218,000 - 232,000; Full time

Benefits offered by this job

Legal benefits

30 days Christmas bonus

Food vouchers

Private medical insurance

Job summary

Intugo is seeking a Contact Center Specialist to serve as the first point of contact for patients and customers, providing professional support, coordinating appointments, and resolving inquiries to help deliver a positive patient experience.

You will handle high-volume inbound calls, verify demographics and insurance, schedule appointments, and provide accurate information on services and locations, contributing to timely, patient-centered care.

Qualifications

• Bachelor's Degree required.
• Strong problem-solving skills and a customer-focused mindset.
• Experience in customer service, contact centers, healthcare, or patient access.

Responsibilities

• Answer high-volume inbound calls from patients, providers, and healthcare consumers.
• Schedule, reschedule, and cancel patient appointments.
• Provide accurate information regarding healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Meet performance expectations for quality, productivity, attendance, and service levels.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's Degree

Job description

Intugo is seeking a Contact Center Specialist to serve as the first point of contact for patients and customers, providing professional support, coordinating appointments, and resolving inquiries to help deliver a positive patient experience.

You will handle high-volume inbound calls, verify demographics and insurance, schedule appointments, and provide accurate information on services and locations, contributing to timely, patient-centered care.