Order Manager - Costa Rica

World Wide Technology; Tlaquepaque; On-site; MXN 773,000 - 994,000; Full time

Benefits offered by this job

Health and Wellbeing: Combined Health,

Financial Benefits: Competitive pay, 


Paid Time Off: PTO & Holidays

Job summary

World Wide Technology is seeking an Order Manager to direct all stages of customer orders from creation through delivery, leveraging strong supply chain knowledge and ERP systems. You will analyze data, troubleshoot issues, and coordinate cross-functional teams to meet customer SLA's and drive continuous improvement.

The role requires 3+ years in supply chain management and customer-facing experience, with ERP/MRP familiarity and Excel proficiency.

Qualifications

• Bachelor's degree in Business, Supply Chain Management or related field.
• 3+ years' progressive experience in supply chain management, preferably in a complex manufacturing environment.
• 3+ years in customer facing experience.
• Previous experience with an ERP or MRP system (i.e., Oracle, SAP, etc.)
• Previous experience using Excel

Responsibilities

• Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer.
• Entering and maintaining accurate order related data into WWT's ERP system and helping modify data analytics / create reports.
• Taking a self-driven approach to identifying and solving problems.
• Supporting cross-functional accountability throughout WWT Supply Chain.
• Working to achieve KPIs through operational excellence.
• Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements are satisfied.
• Communicating with customers and internal partners to provide status updates and insights.
• Assisting with onboarding of new customers to ensure customer delight and operational effectiveness.
• Providing training and skills development support within the team

Skills

Customer facing

ERP/MRP experience

Excel

Data analysis

Education

Bachelor's Degree Business, Supply Chain Management or related field

Tools

ERP/MRP systems (Oracle, SAP)

Job description

THIS POSITION IS ONLY ACCEPTING APPLICANTS ALREADY LOCATED IN COSTA RICA.

Order Manager

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Brief Overview

An Order Manager is responsible for directing and managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires an advanced working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to analyze data, troubleshoot and resolve complex issues, and the ability to influence and direct cross-functional teams and activities that ensure the successful and timely delivery of orders. Order Managers also apply a continuous improvement mindset to make recommendations for process and/or system enhancements.

Order Managers take an active role in building and maintaining high performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and outcomes. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

Job Responsibilities

• Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This support is both transactional and analytical in nature and requires a functional level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers
• Entering and maintaining accurate order related data/information into WWT's ERP system, and helping to modify data analytics / create reports
• Taking a self-driven approach to identifying and solving problems
• Supporting cross-functional accountability throughout WWT Supply Chain
• Working to achieve KPIs through operational excellence
• Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements and contractual agreements are satisfied
• Taking an active role in direct customer interaction to provide order status, reporting, data-driven insights and other updates with professional polish
• Assisting with the successful onboarding of new customers to ensure customer delight, operational effectiveness
• Communicating effectively with our internal and external customers
• Supporting the training and skills development of other employees within the team

Qualifications

• Bachelor's Degree Business, Supply Chain Management or related field required.
• 3+ years' progressive experience in supply chain management, preferably in a complex manufacturing environment.
• 3+ years in customer facing experience.
• Previous experience with an ERP or MRP system (i.e., Oracle, SAP, etc.)
• Previous experience using Excel

Knowledge, Skills, And Abilities

• Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
• Efficiently and effectively communicates information to promote collaboration and HPT (High Performing Team)
• Able to convey ideas clearly and succinctly through written communication
• Persistent and determined in the face of adversity
• Effectively manages their time to deliver work efficiently
• Always applies a customer service mindset and strives to deliver customer delight
• Demonstrates effective prioritization skills in an environment with many competing demands
• Applies superior critical thinking skills to identify solutions to difficult problems
• Comfortable and effective in presenting to and closely working with senior leadership
• Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues
• Proficiently establishes and continuously improves processes to deliver optimal organizational value
• Demonstrates ability to work independently on routine assignments
• Ability to demonstrate a work ethic consistent with WWT's Core Values
• Demonstrated ability to work independently on routine assignments
• Ability to demonstrate a work ethic consistent with WWT's Core Values
• This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight
• The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands.
• Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)
• This role will be expected to work in an open-office environment with desk sharing/hoteling practices

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Benefits

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program, and more!

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

THIS POSITION IS ONLY ACCEPTING APPLICANTS ALREADY LOCATED IN COSTA RICA