Order and Delivery Specialist

Flex; Guadalajara; Sur place; MXN 391 000 - 580 000; Plein temps

Avantages offerts par ce poste

Pantry vouchers

Saving Fund

Christmas bonus

Holiday bonus

Medical Insurance

Life Insurance

Résumé du poste

Flex seeks an Order and Delivery Specialist based in Guadalajara North to manage end-to-end order fulfillment and delivery coordination. You’ll serve as the key liaison across program, production and materials planning to meet customer requests with accuracy and on-time performance.

Responsibilities include handling orders, scheduling, coordinating shipments, and resolving discrepancies while maintaining contract terms.

Qualifications

• University degree or equivalent from technical or business area.
• Experience in Customer Service, Order Management or Program Management.
• Fluent in English and Spanish (written and spoken).
• Operate across Program Management, Production Planning and Materials Planning.

Responsabilités

• Oversee end-to-end order management processes from entry to delivery.
• Coordinate production scheduling, orders, and shipment with forwarders.
• Maintain accuracy of order details and compliance with contracts.
• Monitor order status, resolve delays and shortages to ensure on-time delivery.
• Coordinate cross-functional priorities and optimize delivery performance.
• Support RMA handling, inside sales coordination and sample management.

Connaissances

Customer Service

Order Management

Program Management

Production Planning

Materials Planning

Cross-functional coordination

Negotiation

Communication

Bilingual English/Spanish

Formation

University degree or equivalent

Description du poste

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

Job Summary

The Order and Delivery Specialist will be based in Guadalajara North.

Reporting to the Director of Sales Operations and Planning, the Order and Material Planning Analyst role involves… assure order fulfillment from customer order receiving to shipment, drive improvements on order schedule improvements to meet customer request dates with correct products and right quantity. Constant consider ways of process improvements in order to optimize its function and to best support department objectives.

What a typical day looks like:

• Operate across Program Management, production planning, and materials planning

• Customer service, act as the key liaison to customers handling customer order and demand fulfillment (from predict demand to order payment）

• Oversee end-to-end order management processes, including order entry, validation, production scheduling, and delivery coordination

• Ensure accuracy of order details (quantity, pricing, specifications) and compliance with contractual terms

• Monitor order status, resolve discrepancies (e.g., delays, shortages), and ensure on-time delivery to clients

• Customer escalation channel, handle shortages escalations, customer communications and supply allocation base on different customers’ demands

• Manage delivery precisions (OTD, Delivery LT) for global supply sites to sustain good customer delivery experiences

• Manage and coordinate shipment instructions to forwarders/ forwarder in-house staff.

• Customer sample management

• Report FPM Revenue projection for global supply sites

• Support customer RMA handling

• Inside sales coordination

• Overall responsibility to the processes within the Order & Delivery.

• Lead and coordinate work in the function according to department requirements and guidelines.

• Continuously improve and develop processes within the function.

• Manage, coach and motivate teams to achieve business goals

• Other tasks assigned by Director of Sales Operation and Planning.

The experience we’re looking to add to our team:

• University degree or equivalent from technical or business area

• Good knowledge and experience in Customer Service, Order Management or Program Management, preferably in the electronics industry,

• Operate effectively across Program Management, Production Planning, and Materials Planning, ensuring alignment between functions and overall execution.

• Demonstrate end-to-end ownership of planning activities, beyond a single functional focus (not limited to materials planning).

• Ability to manage and balance cross-functional priorities in a dynamic operational environment.

• Knowledge of international trade & VMI is preferred

• Fluent in English and Spanish, both in writing and speaking.

• Strong negotiation, problem-solving, and cross-cultural communication skills

• Good communication and negotiation skills

• Good knowledge of process and procedure

Here are a few examples of what you’ll get for the great work you provide:

• Pantry vouchers

• Saving Fund

• Christmas bonus

• Holiday bonus

• Medical Insurance

• Life Insurance

HS115

Job Category

Global Procurement & Supply Chain

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps.