Sales Ops Advisor

World Wide Technology; Tlaquepaque; In loco; MXN 350.000 - 500.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Profit sharing

Tuition reimbursement

PTO & holidays

Parental leave

Descrizione del lavoro

World Wide Technology (WWT) seeks a Sales Ops Advisor to join its Inside Sales team and own the full quote-to-cash process for assigned accounts. You will collaborate with Client Managers, Sales Engineers and Service Sales Reps to support quoting, order management and customer requirements in a fast-paced IT environment.

The role emphasizes understanding WWT’s go-to-market strategy, internal systems, and partner-facing applications, while mentoring new sales ops teammates and delivering accurate

Competenze

• B.A., Business, Finance or other related field or equivalent work experience within the IT industry.
• Minimum of 2 years sales or sales support experience in the information technology industry.
• Proficient PC Skills (MS Office Suite).
• Ability to effectively utilize WWT internal systems, tools and processes.
• Demonstrated leadership, communication and problem-solving skills.

Mansioni

• Initiate and provide day-to-day support of all quoting and order management activities within assigned accounts.
• Strong working knowledge of key internal systems and processes, in-depth knowledge of our go-to-market strategy as well as partner facing applications and promotions that allow us to competitively source products and services.
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details).
• Proactively build and maintain a strong working knowledge of assigned accounts.
• Proactively build and maintain a strong working knowledge of strategic OEM products and services.
• In-depth knowledge and use of WWT tools, processes and partner-facing applications to build and validate technical configurations.
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes.
• Proactively leverage product promotions and rebate incentives.
• Working knowledge of the partner registration process.
• Ability to recognize an opportunity to upsell or attach services.
• Proactively provide detailed quote and order management reports to key stakeholders.
• Assist, mentor, and onboard new sales ops employees.

Conoscenze

quote to cash process

order management

internal systems and processes

customer-facing

go-to-market strategy

Formazione

B.A., Business/Finance or related field

Strumenti

MS Office Suite

Descrizione del lavoro

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state‑of‑the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

What is the Sales Ops team and why join:

As a Sales Ops Advisor within WWT, you will have the ability to work within a high-performing team including Client Managers, Sales Engineers and Service Sales Reps to truly own the full scope of business and understand WWT’s customer and business needs. The ability to realize and master the full quote to cash process will provide great value to WWT and the many verticals in which Inside Sales operates. The clearly defined career path within Inside Sales, as well as their excellent organizational leadership, makes this role a great opportunity to excel in a customer-facing aspect within the ever-growing IT field, both domestically and internationally.

Responsibilities Include:

• Initiate and provide day-to-day support of all quoting and order management activities within assigned accounts
• Strong working knowledge of key internal systems and processes, in-depth knowledge of our go-to-market strategy as well as partner facing applications and promotions that allow us to competitively source products and services
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner-facing applications to build and validate technical configurations
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Working knowledge of the partner registration process
• Ability to recognize an opportunity to upsell or attach services
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees

Personal Attributes:

• Ability to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with a strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education

Qualifications:

• B.A., Business, Finance or other related field or equivalent work experience within the IT industry
• Minimum of 2 years sales or sales support experience in the information technology industry
• Proficient PC Skills (MS Office Suite)
• Ability to effectively utilize WWT internal systems, tools and processes
• Demonstrated leadership, communication and problem-solving skills
• Ability to travel as required meeting team and departmental goals

Benefits:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.