Routing Intelligence Assoc Analyst

PepsiCo Inc.; Colonia Tajín; On-site; MXN 240,000 - 320,000; Full time

Benefits offered by this job

Flexibility program

Wellness Line

Scholarship programs for children

Discounts through agreements

Job summary

PepsiCo Inc. in Veracruz seeks a Scheduling & Service Maintenance Analyst to support local sales teams, plan frontline schedules, monitor activities, and document processes to improve service delivery.

You will generate reports and dashboards with Excel and Power BI, document procedures, and identify workflow improvements while ensuring compliance with SLAs. English proficiency and strong communication are essential.

Qualifications

• Bachelor’s degree in Engineering (any field).
• Experience in customer service, process analysis, or similar roles is desirable but not mandatory.
• Proficiency in Excel (pivot tables, advanced formulas).
• Knowledge of Power BI for report creation and data interpretation.
• Strong documentation skills (writing procedures, manuals, flowcharts).
• Basic knowledge of PowerApps or willingness to develop these skills.

Responsibilities

• Support local sales teams in managing frontline schedules.
• Assist in planning and monitoring scheduling team activities.
• Generate reports and dashboards to support decision-making.
• Document processes, procedures, and operational improvements.
• Identify opportunities for optimizing workflows and tools.
• Address inquiries from internal customers and ensure SLA compliance.
• Collaborate with the team to improve customer experience and efficiency.

Skills

English proficiency

Analytical thinking

Problem solving

Teamwork

Customer focus

Communication skills

Ability to work under pressure

Education

Bachelor’s degree in Engineering (any field)

International Business or related area

Tools

Excel

Power BI

PowerApps

Job description

Overview

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

CAREERS TO SMILE ABOUT

Responsibilities

The Opportunity

The scheduling & service maintenance Analyst will primarily provide support to local sales teams in managing frontline schedules. The role also involves planning, monitoring, and documenting processes related to resource and activity allocation. Additional responsibilities include generating analytical reports, identifying areas for process improvement, and ensuring quality and efficiency in customer service.

Your Impact

As Routing Intelligence Assoc Analyst your functions would consist of:

Main Responsibilities:

• Support local sales teams in managing frontline schedules.
• Assist in planning and monitoring scheduling team activities.
• Generate reports and dashboards to support decision-making.
• Document processes, procedures, and operational improvements.
• Identify opportunities for optimizing workflows and tools.
• Address inquiries from internal customers and ensure compliance with established SLAs.
• Collaborate with the team to enhance customer experience and process efficiency.

Qualifications

Who Are We Looking For?

Education

• Bachelor’s degree in Engineering (any field), International Business, or a related area.

Experience

1. Experience:

   • Experience in customer service, process analysis, or similar roles is desired but not mandatory.

2. Technical Skills:

   • Proficiency in Excel at an intermediate to advanced level (pivot tables, advanced formulas).
   • Desired knowledge of macros
   • Knowledge of Power BI at an intermediate level (report creation and data interpretation).
   • Strong documentation skills, including writing procedures, creating manuals, flowcharts, and operational guides.
   • Basic knowledge of PowerApps or a willingness to develop these skills (preferred).

3. Languages:

   • Advanced English: Able to hold fluent conversations, write reports, and work with technical documentation in English.

4. Soft Skills:

   • Customer focus and effective communication skills.
   • Analytical thinking and problem-solving abilities.
   • Ability to work under pressure and prioritize tasks effectively.
   • Proactive, detail-oriented, and results-driven attitude.
   • Teamwork and collaboration skills.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.