Order & Customer Support Specialist

Smurfit Westrock Packaging Solutions; Guadalupe; Presencial; MXN 25.000 - 35.000; Jornada completa

Descripción de la vacante

Smurfit Westrock Packaging Solutions is seeking a customer service representative in Guadalupe, Nuevo León, Mexico. The role involves managing customer inquiries through various channels and processing orders effectively.

The ideal candidate should have at least 2 years of customer service experience, a bachelor's degree in a relevant field, and advanced English skills. A detail-oriented mindset and the ability to work in both team and independent settings are keys to success in this position.

Formación

• 2 years of experience in customer service.
• Advanced English (C1).
• Intermediate-advanced skills in Excel.

Responsabilidades

• Handle customer inquiries professionally.
• Place sales orders for direct shipments.
• Track pending orders in the system.
• Manage sales order report.
• Invoicing daily and periodically.

Conocimientos

Customer service experience

Advanced English C1

Intermediate-advanced Excel

Teamwork

Problem-solving skills

Educación

Bachelor’s degree in engineering or related field

Descripción del empleo

Smurfit Westrock Packaging Solutions is seeking a customer service representative in Guadalupe, Nuevo León, Mexico. The role involves managing customer inquiries through various channels and processing orders effectively.

The ideal candidate should have at least 2 years of customer service experience, a bachelor's degree in a relevant field, and advanced English skills. A detail-oriented mindset and the ability to work in both team and independent settings are keys to success in this position.