Ops Sup Sr Manager - C13 - CIUDAD DE MEXICO

Citigroup; Ciudad de México; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Citigroup in Mexico City seeks an experienced Ops Senior Manager to lead a team delivering operations support aligned with Citi infrastructure and processes. You will ensure seamless service delivery and drive staff performance, onboarding, AML/KYC compliance, and risk-aware decision making, while guiding policy and budgeting efforts.

The role requires 6–10 years in financial services, strong leadership, and the ability to operate with limited supervision.

Qualifications

• Bachelor's degree or higher required; master's preferred.
• 6-10 years of experience in Financial Services; commercial banking related experience is an advantage.
• Working knowledge of Client Onboarding, AML, and KYC requirements.
• Experience with Systematics, Filenet, Citi KYC, WFM and Commercial Liability Products.

Responsibilities

• Manage professional teams and departments through delegation of tasks and responsibilities.
• Conduct performance evaluations, hiring, disciplinary actions, and terminations, and maintain staffing requirements.
• Monitor team quality and efficiency; manage training and development needs.
• Create and develop budget, policy formation and short-term resource planning.
• Manage complex issues with significant departmental impact.
• Provide SME guidance to senior stakeholders and team members.
• Assess risk in business decisions; ensure compliance with laws and Citi policies.

Skills

Leadership

Financial services knowledge

Onboarding knowledge

Regulatory compliance

Communication

Risk assessment

Staff management

Education

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

Tools

Systematics

Filenet

Citi KYC

Workforce Management (WFM)

Job description

The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Manage professional teams and departments through delegation of tasks and responsibilities
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
• Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel
• Create and develop budget, policy formation and short-term resource planning
• Manage occasionally complex and varied issues with significant departmental impact
• Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
• Provide evaluative judgment based on analysis of information in complicated and unique situations
• Ensure essential procedures are followed and contribute to the defining standards
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
• Extensive knowledge of the Client Onboarding processes
• Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
• Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven organization and time management skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group

Operations - Core

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Job Family

Operations Support

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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