Banamex - Analista de Información y Operaciones de Tarjeta

Citigroup; Ciudad de México; On-site; MXN 270,000 - 360,000; Full time

Job summary

Citigroup in Mexico City seeks a Doc Support Specialist 4 to perform moderately complex assignments with limited supervision. The role supports day-to-day operations for the aligned business, ensuring accurate execution and compliance.

The position involves liaising with operations staff, product managers, relationship managers and clients, handling documentation, account opening, and imaging tasks while following established procedures.

Qualifications

• Proven ability to perform moderately complex operational tasks.
• Ability to gather and analyze information and apply judgment.

Responsibilities

• Provide day-to-day operational support to an aligned business.
• Coordinate administrative and operations tasks for products and services.
• Serve as liaison between operations staff, product managers, relationship managers, portfolio managers, custodians, and clients.
• Support activities involving record/documentation maintenance, storage and retrieval, and account opening.

Skills

Analytical skills

Attention to detail

Education

High School diploma or equivalent

Tools

Excel

Access

Job description

The Doc Support Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities

Individuals in this job family are involved in providing day-to-day operational support to an aligned business

Activities include implementation support, administrative and operations coordination for the various products, programs and services offered by the business.

Serve as liaisons between operations staff, product managers, relationship managers, portfolio managers, custodians, and clients.

Supports activities dealing with record/documentation maintenance, storage & retrieval, account opening, imaging and administering/maintaining client accounts.

Follows established procedures to complete complex assignments under limited supervision.

Assists in resolving problems that require minimal investigation or research.

May have direct interaction with Senior managers, to disseminate or explain information. .

Trains new hires within work unit.

Duties include Workflow Management and interaction with other departments, as well as basic analysis and research.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

1-3 years relevant experience

Demonstrates technical/administrative expertise.

Understands how duties relate with others in the team/unit and how the unit Integrates with others in accomplishing the work of the function

Education

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El puesto vacante es responsable de la ejecución de los procesos operativos y contables que sean realizados de forma oportuna y exacta de acuerdo con las solicitudes recibidas por parte de los Agentes y las Gerencias.

Actividades :

• Llevar a cabo los servicios que forman parte los convenios de servicio con las Gerencias de Producto conforme a los tiempos y calidad comprometidos en ellos
• Coordinados equipos operativos, tecnológicos y administrativos

Experiencia:

• 2 años mínimo en realización de procesos contables
• 2 años mínimo en procesos bancarios

Conocimientos:

• Conocimiento intermedio en excel (bases, cruces, tablas, dashboards, etc)
• Manejo de Access
• Análisis de información (procesos operativos)
• Inglés deseable

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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