Banamex Product Owner Digital acquisition Jr.

Citigroup Inc.; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Citigroup Inc. is seeking an Ops Sup Analyst 1 in Mexico City to provide day-to-day operations support, including maintenance of records, account activity, and coordination with the Core Team.

The role acts as a liaison among operations staff, relationship managers, project managers, custodians, and clients to ensure smooth delivery of regulatory client deliverables. Responsibilities include documenting current and future state of client reports, presenting updates, and coordinating with Legal &

Formación

• Proficient in Microsoft Office and SQL environments.
• Basic knowledge of client reporting and regulatory requirements.
• Strong organizational and time-management skills.
• Clear and concise written and verbal communication.

Responsabilidades

• Support documentation and record maintenance for client reports and notices.
• Provide status updates and create presentations for steering committee updates.
• Coordinate with Legal & Compliance for regulatory sign-off on requirements.
• Act as liaison between operations, relationship managers, project managers, custodians, and clients.
• Assist in training sessions, demos, and UAT script creation.
• Manage project plans and coordinate follow-ups across departments.
• Support multiple regulatory deliverables such as statements and reports.

Conocimientos

Microsoft Office

SQL

Analytical

Communication

Educación

Bachelor’s degree

Herramientas

APIS

Descripción del empleo

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Jira, SQL

Excel avanzado

Project vision

Conocimiento básico de APIS

Inglés Intermedio

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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