Ops Analytics & Process Improvement Analyst

Cisco Systems, Inc; Región Centro; On-site; MXN 420,000 - 660,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Business Operations Analyst for the Global Logistics Operations, focused on cross-functional process improvements and data-driven insights to support distributors and partners.

You will own operational issues, drive resolution, and implement standardized solutions, using Excel to analyze performance and collaborating with Supply Chain, Finance, and Commerce Operations.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering or 4+ years of equivalent professional experience.
• 5+ years of experience in business operations, supply chain, logistics, or channel operations.
• Strong Microsoft Excel skills, including Pivot Tables and formulas for analysis.
• Experience using data to identify operational trends, anomalies, or root causes.
• Experience documenting end-to-end business processes to identify gaps or inefficiencies.

Responsibilities

• Own distributor operational support and diagnose bottlenecks across departments to improve service and efficiency.
• Use Excel to aggregate, clean, and analyze datasets, reporting trends and root causes to internal partners.
• Review and improve supply chain workflows, implementing standardized solutions to reduce manual work.
• Coordinate with Supply Chain, Finance, and Commerce Operations to align on requirements and handoffs.
• Leverage AI and automation to streamline workflows and document new methods for consistency and scalability.

Skills

Excel

Pivot Tables

Data analysis

Process improvement

Cross-functional coordination

Education

Bachelor’s degree in Supply Chain, Business, Engineering

Job description

Cisco Systems, Inc. is seeking a Business Operations Analyst for the Global Logistics Operations, focused on cross-functional process improvements and data-driven insights to support distributors and partners.

You will own operational issues, drive resolution, and implement standardized solutions, using Excel to analyze performance and collaborating with Supply Chain, Finance, and Commerce Operations.