Business Operations Analyst

Cisco Systems, Inc; Región Centro; On-site; MXN 420,000 - 660,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Business Operations Analyst for the Global Logistics Operations, focused on cross-functional process improvements and data-driven insights to support distributors and partners.

You will own operational issues, drive resolution, and implement standardized solutions, using Excel to analyze performance and collaborating with Supply Chain, Finance, and Commerce Operations.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering or 4+ years of equivalent professional experience.
• 5+ years of experience in business operations, supply chain, logistics, or channel operations.
• Strong Microsoft Excel skills, including Pivot Tables and formulas for analysis.
• Experience using data to identify operational trends, anomalies, or root causes.
• Experience documenting end-to-end business processes to identify gaps or inefficiencies.

Responsibilities

• Own distributor operational support and diagnose bottlenecks across departments to improve service and efficiency.
• Use Excel to aggregate, clean, and analyze datasets, reporting trends and root causes to internal partners.
• Review and improve supply chain workflows, implementing standardized solutions to reduce manual work.
• Coordinate with Supply Chain, Finance, and Commerce Operations to align on requirements and handoffs.
• Leverage AI and automation to streamline workflows and document new methods for consistency and scalability.

Skills

Excel

Pivot Tables

Data analysis

Process improvement

Cross-functional coordination

Education

Bachelor’s degree in Supply Chain, Business, Engineering

Job description

Meet the Team

Join the Channel Operations team within Cisco’s Global Logistics Operations. We are a collaborative and analytical team dedicated to operational excellence, working directly with distributors and cross-functional partners to improve processes and resolve bottlenecks. We are currently evolving our workflows by integrating data-driven insights and emerging technology to optimize how we support our partners. As a member of this team, you will work in an environment that values technical proficiency, operational accuracy, and the application of new tools to enhance productivity.

Your Impact

As a Business Operations Analyst, you will independently identify operational issues, drive cross functional resolution, and lead process improvements across Channel Operations. You will use data to identify trends, resolve operational risks, and translate complex requirements into actionable solutions. By bridging the gap between internal Cisco teams and external distributors, you will ensure our logistics processes are scalable and efficient. Your work will directly influence operational health, order transparency, process efficiency, and the partner experience across our global distribution network.

• Operational Execution: Take full ownership of distributor operational support; diagnose and resolve systemic bottlenecks by collaborating across departments to improve service consistency and overall operational excellence.
• Data Analysis and Reporting: Use Microsoft Excel to aggregate, clean, and analyze operational datasets, producing clear findings on performance trends, variances, and root causes for internal partners.
• Process Improvement: Review existing supply chain workflows to identify process gaps and implement standardized solutions that reduce manual work and increase overall efficiency.
• Cross-Functional Coordination: Partner with Supply Chain, Finance, and Commerce Operations teams to align on business requirements, project work, and operational handoffs.
• Technology Integration: Leverage AI and automation to streamline complex operational workflows and improve the quality of decision support, ensuring all new methods are documented to drive consistent, scalable, and efficient internal operations.

Minimum Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or a related quantitative field (or 4+ years of equivalent professional experience).
• 5+ years of experience of consistent record in business operations, supply chain, logistics, or channel operations.
• Showed strength in Microsoft Excel, including the ability to create and manipulate Pivot Tables and use formulas to perform data analysis.
• Documented experience using data to identify operational trends, anomalies, or root causes.
• Experience documenting and analyzing end-to-end business processes to identify gaps or inefficiencies.

Preferred Qualifications

• Master’s degree or equivalent experience in Business Administration (MBA) or a related quantitative field.
• Experience with operational dashboards, reporting tools, or workflow automation platforms.
• Experience applying AI-driven tools or agents to perform data analysis or streamline repetitive tasks.
• Ability to synthesize operational analysis into clear recommendations and actions for stakeholders/leadership.
• Shown ability to synthesize complex operational analysis into clear, strategic recommendations that influence leadership and drive measurable, systemic process improvements.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.