Ops Admin Specialist II: Data & Reporting

GSV UPS General Services; El Peñón; On-site; MXN 201,000 - 268,000; Full time

Job summary

UPS is seeking a customer service professional for order processing and data entry to support internal and external customers. The role involves data entry for orders, document scanning, and shipment routing, while maintaining professional relationships with clients.

This position emphasizes problem-solving and ongoing communication with customers, with responsibilities extending to reporting and analysis as needed.

Qualifications

• High school diploma, GED, or international equivalent.
• Strong written and verbal communication skills.
• Multi-tasking abilities.
• Working knowledge of Microsoft Word, Excel, Access, and Outlook.
• Willing to work flexible hours and overtime on occasion.

Responsibilities

• Processes workforce management software exceptions.
• Completes and provides various reports and provides analysis as needed.
• Administers discretionary, vacation, and compensation day requests.
• Completes special projects and deployments, conducts research and analysis (e.g., daily, weekly and monthly reports), and performs process analysis and innovation.

Skills

Customer service

Data entry

Microsoft Office

Phone communication

Strong communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Access

Job description

UPS is seeking a customer service professional for order processing and data entry to support internal and external customers. The role involves data entry for orders, document scanning, and shipment routing, while maintaining professional relationships with clients.

This position emphasizes problem-solving and ongoing communication with customers, with responsibilities extending to reporting and analysis as needed.