Specialist, Customer Care

547 Marken Limited; El Peñón; On-site; MXN 180,000 - 240,000; Full time

Job summary

UPS is offering entry-level roles within a Fortune Global 500 organization, focusing on developing professional expertise in logistics and customer service. Roles involve handling orders, quotes, and shipment status, with guidance and opportunities for progression within the professional track.

Typically requires a four-year degree or equivalent experience, with permanent employment and a commitment to moving our world forward through reliable service.

Responsibilities

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
• Analyzes customer needs and provides solutions.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• This expertise is typically acquired through a combination of university education and experience within a field.
• May have responsibility for supervising others in the capacity of a "player coach" but primary focus is individual expertise.
• Applies working knowledge of theories, practices, and/or procedures within job discipline.
• Broadens capabilities and understanding of the company processes, and customers.
• Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance.
• Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.
• Impacts quality of own work and the work of others on the team.
• Shares factual information with other team members.
• Receives guidance on a regular basis.
• Entry-level to UPS's professional career track.

Job description

Explore your next opportunity at a Fortune Global 500 organization.

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
• Analyzes customer needs and provides solutions.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• This expertise is typically acquired through a combination of university education: and experience within a field.
• May have responsibility for supervising others in the capacity of a "player coach" but primary focus is individual expertise.
• Applies working knowledge of theories, practices, and/or procedures within job discipline.
• Broadens capabilities and understanding of the company processes, and customers.
• Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance.
• Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.
• Impacts quality of own work and the work of others on the team.
• Shares factual information with other team members.
• Receives guidance on a regular basis.

Entry-level to UPS's professional career track.

Typically requires a four-year degree or equivalent experience.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service.

Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.

UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.