Customer Experience Specialist

547 Marken Limited; El Peñón; On-site; MXN 180,000 - 240,000; Full time

Job summary

UPS is offering entry-level roles within a Fortune Global 500 organization, focusing on developing professional expertise in logistics and customer service. Roles involve handling orders, quotes, and shipment status, with guidance and opportunities for progression within the professional track.

Typically requires a four-year degree or equivalent experience, with permanent employment and a commitment to moving our world forward through reliable service.

Responsibilities

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
• Analyzes customer needs and provides solutions.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• This expertise is typically acquired through a combination of university education and experience within a field.
• May have responsibility for supervising others in the capacity of a "player coach" but primary focus is individual expertise.
• Applies working knowledge of theories, practices, and/or procedures within job discipline.
• Broadens capabilities and understanding of the company processes, and customers.
• Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance.
• Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.
• Impacts quality of own work and the work of others on the team.
• Shares factual information with other team members.
• Receives guidance on a regular basis.
• Entry-level to UPS's professional career track.

Job description

UPS is offering entry-level roles within a Fortune Global 500 organization, focusing on developing professional expertise in logistics and customer service. Roles involve handling orders, quotes, and shipment status, with guidance and opportunities for progression within the professional track.

Typically requires a four-year degree or equivalent experience, with permanent employment and a commitment to moving our world forward through reliable service.