Ops Admin Assistant II

GSV UPS General Services; El Peñón; On-site; MXN 201,000 - 268,000; Full time

Job summary

UPS is seeking a customer service professional for order processing and data entry to support internal and external customers. The role involves data entry for orders, document scanning, and shipment routing, while maintaining professional relationships with clients.

This position emphasizes problem-solving and ongoing communication with customers, with responsibilities extending to reporting and analysis as needed.

Qualifications

• High school diploma, GED, or international equivalent.
• Strong written and verbal communication skills.
• Multi-tasking abilities.
• Working knowledge of Microsoft Word, Excel, Access, and Outlook.
• Willing to work flexible hours and overtime on occasion.

Responsibilities

• Processes workforce management software exceptions.
• Completes and provides various reports and provides analysis as needed.
• Administers discretionary, vacation, and compensation day requests.
• Completes special projects and deployments, conducts research and analysis (e.g., daily, weekly and monthly reports), and performs process analysis and innovation.

Skills

Customer service

Data entry

Microsoft Office

Phone communication

Strong communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Access

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position provides customer service to internal and external customers. He/She enters data for order processing, document scanning, shipment routing, etc. This position problem solves and maintains ongoing professional relationships with customers.

Responsibilities

• Processes workforce management software exceptions.
• Completes and provides various reports and provides analysis as needed.
• Administers discretionary, vacation, and compensation day requests.
• Completes special projects and deployments, conducts research and analysis (e.g., daily, weekly and monthly reports), and performs process analysis and innovation.

Qualifications

• High school diploma, GED, or International equivalent
• Strong written and verbal communication skills
• Multi-tasking abilities
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Willing to work flexible hours and overtime on occasion

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.