Operations Support Analyst I

Citigroup; Ciudad de México; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Citigroup in Mexico City is seeking an entry-level Ops Sup Analyst 1 to provide day-to-day operations support, including documentation maintenance, record handling, and account upkeep, in coordination with the Operations - Core Team.

The role serves as a liaison between operations staff, relationship managers, project managers, custodians and clients, ensuring alignment with Citi's support infrastructure and processes.

Formación

• Bachelor's degree or equivalent experience required.
• Proficient in Microsoft Office.
• Knowledge of SQL environments and database queries.
• Strong communication skills, written and verbal.

Responsabilidades

• Perform business analysis and documentation of the current and future state of Client Reports and Advices.
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Coordinate with Legal & Compliance to obtain sign-off on regulatory requirements.
• Act as liaison between business stakeholders and technology, advising on options, risks, costs, and timelines.
• Create and facilitate training sessions, write UAT scripts and business scenarios.
• Manage project plans and follow-ups across departments and multiple projects.

Conocimientos

Microsoft Office

Client reporting knowledge

SQL queries

Organization & time management

Problem-solving & decision-making

Written and verbal communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

Citigroup in Mexico City is seeking an entry-level Ops Sup Analyst 1 to provide day-to-day operations support, including documentation maintenance, record handling, and account upkeep, in coordination with the Operations - Core Team.

The role serves as a liaison between operations staff, relationship managers, project managers, custodians and clients, ensuring alignment with Citi's support infrastructure and processes.