Analista de Operações e Estratégia Comercial Júnior

Citi; Ciudad de México; Presencial; MXN 279.000 - 502.000; Jornada completa

Descripción de la vacante

Citi is seeking an Ops Sup Analyst 2 in Mexico City to provide day-to-day operations support across documentation, account maintenance, and content development for Knowledge Hub. You will coordinate with the Core Operations team, relationship managers, and clients to ensure accurate processing and timely service.

The role emphasizes compliance, risk awareness, and strong communication, with responsibilities ranging from updating help content to coordinating with multiple stakeholders to deliver

Formación

• Bachelor's degree or equivalent experience.
• Intermediate-advanced Excel skills indispensable.
• Experience managing projects.
• Strong written and verbal communication skills.

Responsabilidades

• Update help content used by Knowledge Hub end users to service client inquiries as needed.
• Execute work assigned, including annual review certification and change requests.
• Serve as liaison to business for work assignments by asking fact finding questions and following up on open items.
• Conduct needs assessment and update content or develop content-related solutions according to business requirements.
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes.
• Monitor work progression ensuring completion of assignments by due date.

Conocimientos

MS Office

Detail oriented

Time management

Organization

Communication skills

Problem solving

Decision making

Educación

Bachelor's degree

Herramientas

Microsoft Office

Excel

Descripción del empleo

Citi is seeking an Ops Sup Analyst 2 in Mexico City to provide day-to-day operations support across documentation, account maintenance, and content development for Knowledge Hub. You will coordinate with the Core Operations team, relationship managers, and clients to ensure accurate processing and timely service.

The role emphasizes compliance, risk awareness, and strong communication, with responsibilities ranging from updating help content to coordinating with multiple stakeholders to deliver