Account Validation & Operations Support Specialist

Banamex; Ciudad de México; Presencial; MXN 279.000 - 391.000; Jornada completa

Descripción de la vacante

Citi in Mexico City is seeking an entry-level Ops Support Specialist to deliver day-to-day operations support, including record documentation, account handling, and liaison duties across teams. The role emphasizes accuracy, process adherence, and cross-team collaboration within Citi's operations framework.

The position requires 1-3 years of experience, high school completion, and solid skills in databases and spreadsheets.

Formación

• 1-3 years of relevant experience.
• Experience in an office or operational environment.
• Proficient with databases and spreadsheets.
• Demonstrates technical and administrative expertise.
• Consistently demonstrates attention to detail.
• Familiarity with activities, policies, and procedures of a basic work area.

Responsabilidades

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed.
• Conduct basic analysis and research as well as workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

Attention to detail

Database skills

Spreadsheet skills

Technical knowledge

Educación

High School diploma or equivalent

Herramientas

Excel

Internal databases

Descripción del empleo

Citi in Mexico City is seeking an entry-level Ops Support Specialist to deliver day-to-day operations support, including record documentation, account handling, and liaison duties across teams. The role emphasizes accuracy, process adherence, and cross-team collaboration within Citi's operations framework.

The position requires 1-3 years of experience, high school completion, and solid skills in databases and spreadsheets.