Operations & Marketing Coordinator — Leads & Reports

Vistana Aventuras, Inc. (Mexico Branch); México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Marriott Vacations Worldwide seeks a Business Operations Coordinator to provide operational support, coordinate reporting of tours and sales, and create/audit leads in the data-management system through research of history and profiling guests and members. The role also supports Marketing & Sales teams and tour reception.

Ideal candidates hold a bachelor’s degree (hotel management preferred), 2+ years marketing experience, bilingual in English and Spanish, and strong communication and

Qualifications

• Bachelor’s degree and/or Hotel Management degree preferred.
• 2+ years of related marketing experience preferred.
• Bilingual, ability to speak English and Spanish, fluently.
• Proven track record of success in marketing or sales.
• Excellent written and verbal communication skills.
• Excellent Computer skills, including but not limited to Microsoft Office.
• Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
• Proven time management skills.
• Proven ability to work in a team environment and interact with all levels of the organization.
• Detail oriented, ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Oversee the coordination, and analyze, maintain, and distribute daily/weekly/monthly tracking and marketing status reports including Capture rate reports, Company System reports, payroll review, performance reports, Leads´ location and tour trackers.
• Create and audit leads through wide research of history and profiling guests and members correctly.
• Analyze and filter Leads´ requests according to Company´s current policies, being capable to decide if a Lead can be processed or kick backed.
• Oversee the coordination and preparation of contest announcements and marketing event planning for team building, awards/ recognition, training sessions, etc.
• Audit marketing materials, collateral, and stock at workstations according to updated Company´s policies.
• Provide operational support and oversee administrative support to the Marketing & Sales departments, Marketing & Sales Management teams, including support to the Tour Reception teams.
• Maintain updated marketing process manuals, flowcharts, policies, and memorandums. Daily contact with members of Marketing and Sales teams at all levels and with different departments at Corporate. Direct interaction several times weekly with Analyst team, Sales Assistant/DOS/PD, and Admin/Contracts team to coordinate stats, materials, and communication. Constant interaction with outside vendors for event planning, materials, and supplies purchase requests, etc.

Skills

Bilingual English/Spanish

Excellent communication

Time management

Team coordination

Marketing and sales support

Education

Bachelor’s degree / Hotel Management

Tools

Microsoft Office

Job description

Marriott Vacations Worldwide seeks a Business Operations Coordinator to provide operational support, coordinate reporting of tours and sales, and create/audit leads in the data-management system through research of history and profiling guests and members. The role also supports Marketing & Sales teams and tour reception.

Ideal candidates hold a bachelor’s degree (hotel management preferred), 2+ years marketing experience, bilingual in English and Spanish, and strong communication and