Operations Manager

EōS Fitness; Cerritos; Presencial; MXN 1.287.854 - 1.520.424; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free membership for you and one family member

Discounted Personal Training

Employee referral program

401(k) + company matching

Descripción de la vacante

A vibrant fitness company located in San Luis Potosí is seeking an Operations Manager to oversee day-to-day operations and enhance member experiences. The ideal candidate will have 2-3 years of operations management experience and a passion for the fitness industry. Key responsibilities include managing staff, ensuring high-quality service, and collaborating with various teams to maintain brand standards. This role offers competitive compensation and an energetic work environment.

Formación

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.

Responsabilidades

• Oversee the Service team and day-to-day tasks delivering Operational Excellence.
• Manage hiring, training, scheduling, and supervising staff members.
• Ensure high-quality customer service and address member concerns promptly.

Conocimientos

Strong communication skills

Detail orientation

Time management

Relationship building

MS Office skills

Descripción del empleo

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EōS Fitness is bold, upbeat, and motivating. Neither the routines nor the work environment wait for the status quo. Members and employees alike know how to rise to a challenge and handle it head‑on. The Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Our Operations Manager, reporting to the District Operations Manager, oversees the Service team and all day‑to‑day tasks that deliver Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, the manager represents the gym’s commitment to exceptional service.

The role spans customer service, revenue monitoring, retail and member fee compliance, facility inspections, and collaboration with Sales, Fitness, Facilities and Marketing to improve performance and uphold brand standards. Flexibility and adaptability are essential.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language.
• Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being.

Qualifications

• 2–3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational and record‑keeping skills.
• Excellent MS Office skills.
• Embraces our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

California Pay Range

$70,304—$83,000 USD

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, employee assistance program and pet insurance are offered.
• 401(k) + company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law – click here for more information.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.